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Senior Banking Customer Resolution Lead

Job in Norman, Cleveland County, Oklahoma, 73019, USA
Listing for: First Fidelity Bank
Full Time position
Listed on 2026-06-02
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below

First Fidelity Bank is seeking a Customer Resolution Specialist Lead to oversee the Contact Center operations. The role encompasses mentoring CRSs, resolving client inquiries, and managing staffing and attendance.

Applicants should have at least two years of experience in banking or contact centers, with a strong emphasis on communication and problem-solving skills. Supervisory experience is preferred, and bilingual candidates are a plus. Join us to inspire and lead our team!

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Position Requirements
10+ Years work experience
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