CSR, Digital Operations

Purpose

While projecting a professional image, assist Customer, Bankers, and internal departments with the Banks Digital products including, but not limited to:
Digital Banking, Bill Pay, E-Docs, Mobile Deposit, Armstrong Anywhere, Zelle, all Banno services, and any new service introduced into Digital Operations. Support Customers and Bankers in the digital growth of the Bank. Respond to inquiries and resolve issues as needed.

• Ensure that customers are assisted promptly, primarily by telephone or electronically and by meeting or exceeding Bank principles as identified in the SMILE program.
• Act as liaison between the various vendors of our Digital Products and branch staff.
• Maintain technical expertise and knowledge of Digital Products and services.
• Support all Digital Product implementations, conversions, or upgrades.
• Meet accuracy and correctness of work standards as required.
• Actively engage in identifying and working on process and system improvements.
• Participate with team and other internal departments on process improvement projects and activities.
• Resolve customer inquiries, complaints, and disputes in regards to Digital Products.
• Actively work with all departments to provide necessary assistance to serve customers needs.
• Other duties, as assigned.