Student Success Coach

• Develop understanding of OU Online programs and academic colleges
• Serve as primary contact for online students during their academic program
• Establish relationships over phone, text, and email and manage student communication
• Establish subject matter expertise in assigned programs through knowledge of course sequence, custom schedules, program-specific policies, and degree requirements
• Understand the assigned institution's course registration and mapping process
• Monitor program progress and provide support and guidance
• Work independently on daily task management, aligning tasks and strategies with departmental SOP
• Coordinate with the Team Lead and Student Success Manager to prioritize tasks and realign efforts
• Guide and support students through their online programs using a consultative approach
• Direct students to appropriate partner and program policies, processes, and offices to resolve student concerns

• Minimum 0-2 years professional work experience
• Bachelor's degree required
• Experience in Salesforce or similar CRM, preferred
• Strong interpersonal skills, team oriented and proactive
• Excellent written and verbal communication skills
• Ability to establish relationships with prospective students over phone, text and email
• Passion for education and helping people achieve their goals
• Good attitude, positive mindset, and commitment to the OUES values
• Keen interest in learning new things
• Ability to work in a fast-paced, entrepreneurial environment
• Strong analytical and problem-solving skills
• Computer literacy: MS Word, Excel, SaaS, MS Teams

Demonstrates expertise in student support and communication, utilizing strong interpersonal skills to guide online students through their academic programs. Proficient in task management and collaboration within a fast-paced educational environment.

• Bachelor's Degree
• Salesforce Experience
• Strong Interpersonal Skills
• Excellent Written and Verbal Communication
• Analytical and Problem-Solving Skills

• Team Oriented
• Proactive
• Positive Mindset
• Commitment to Values
• Keen Interest in Learning

• Online Programs
• Student Communication
• Course Registration
• Program Policies
• Degree Requirements

• Salesforce
• MS Word
• MS Excel
• SaaS
• MS Teams