Events Staff Supervisor

Description

We are currently looking for aFull Time Events Staff Supervisor to join our Events Staff team located at Riverwind Casino.

• Develops and maintains documentation as appropriate -- files, logs, records, reports, etc.
• Maintains confidentiality, security, and integrity of data and information
• Ensures employees and resources complete assigned training and development
• Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
• Prepares weekly reports
• Mentors, coaches, develops and assists in training in assigned area
• Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
• Participates in candidate selection process
• Assigns tasks and responsibilities of assigned staff
• Reviews and documents work effectiveness of assigned staff
• Coaches and corrects assigned staff through performance deficiencies
• Observes and documents work behaviors of assigned staff
• Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
• Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
• May be required to act as Manager on Duty in the absence of the manager to ensure all operational standards are maintained
• Trains staff to interact with internal and external customers, patrons and vendors in the most positive methods possible
• Ensures all staff employees exhibit excellent customer service
• Ensures adequate levels of staffing
• Participates in job candidate interviewing and selection process
• Schedules staff based on worker availability and arrange for contingency staff based on business needs and/or guest satisfaction standards on designated shift and redirects the labor force according to changing activity during a shift
• Oversees job functions, development and job performance, including but not limited to, annual evaluations, employee development and performance management
• Assigns daily tasks to staff team
• Quickly and effectively solves problems and resolves all complaints as appropriate
• Provides marketing team with ticket sales reports
• Communicate and coordinate aspects of Showroom events with tour managers, fan clubs, promoters, production managers, Security, MR Vault and Operations Managers to ensure a successful event takes place
• Execute the entertainment riders for performers, this includes but is not limited to catering, transportation, lodging, equipment set-up, and meet and greets between entertainers and event attendees
• Works with current ticketing system to build upcoming events in accordance with the outlines listed in the artists marketing/ticketing letter. Once an event is built, communicates all assets listed in the marketing/ticketing letters to the correct artist marketing team
• Communicates with current ticketing system representatives on any website needs for event builds and errors with the system as they arise
• Work closely with the all departments supporting the execution of concerts, special events and venues held onsite and offsite
• Directs events staff in the appropriate manner to provide necessary support for a successful event
• Oversees the distribution of concert communication (calendars, flyers, discounts, etc.) to facility employees through e-mails, employee bulletin boards and event cards to maximize employee’s knowledge of facility events
• Performs all other duties as assigned

• Able to follow instructions, both written and oral
• Ensures compliance
• Able to adhere to all scheduling and attendance requirements
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Knowledge of casino based facility software and systems
• Strong leadership, communication, and interpersonal skills, with the ability to lead and motivate team members
• Works well within a team
• Ability to plan, organize and follow through on assignments
• Ability to train individuals or small groups on specific tasks or procedures and engage with…