Compliance Program Support Specialist

Description

Purpose:

While projecting a professional image; assist with conducting internal reviews while meeting internal and external compliance regulations. Respond to inquiries and resolve issues.

• Ensure that customers are assisted promptly in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program.
• Conduct reviews of transactions and account holder or loan records.
• Gather information needed to accurately complete each review.
• Ensure that appropriate documentation is recorded.
• Perform monthly reviews.
• Meet accuracy, correctness, and timeliness of work standards as required.
• Resolve questions and/or complaints and ensure that the issue is referred to the appropriate individual for resolution.
• Verify and ensure that appropriate action was taken in resolving customer inquiries.
• Other duties, as assigned.

• High School Diploma (or GED or High School Equivalence Certificate) Some College Courses preferred
• Possess a minimum of 1-2 years of related work experience and the knowledge, skills and ability to perform the essential functions of the position.
• Possess and maintain a valid Oklahoma Drivers License.

• Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry up to 25 lbs on occasion