Director of Access Services

• Direct all centralized scheduling operations.
• Direct inpatient, outpatient, emergency department, and ancillary registration functions.
• Develop standardized workflows across all facilities.
• Ensure timely patient access services that support clinical operations.
• Lead departmental strategic planning and operational improvement initiatives.
• Manage departmental budgets and productivity targets.
• Monitor staffing models and adjust resources based upon patient volumes.

• Direct all centralized scheduling operations.
• Direct inpatient, outpatient, emergency department, and ancillary registration functions.
• Develop standardized workflows across all facilities.
• Ensure timely patient access services that support clinical operations.
• Lead departmental strategic planning and operational improvement initiatives.
• Manage departmental budgets and productivity targets.
• Monitor staffing models and adjust resources based upon patient volumes.

• Direct all centralized scheduling operations.
• Direct inpatient, outpatient, emergency department, and ancillary registration functions.
• Develop standardized workflows across all facilities.
• Ensure timely patient access services that support clinical operations.
• Lead departmental strategic planning and operational improvement initiatives.
• Manage departmental budgets and productivity targets.
• Monitor staffing models and adjust resources based upon patient volumes.

• Ensure accurate scheduling of hospital, outpatient, imaging, laboratory, rehabilitation, surgery, and specialty services.
• Standardize scheduling protocols throughout the health system.
• Reduce scheduling errors and appointment delays.
• Improve patient access through process redesign and technology.
• Oversee referral management processes where applicable.

• Ensure accurate patient identification.
• Maintain demographic accuracy.
• Improve insurance verification processes.
• Oversee financial counseling and point-of-service collections.
• Monitor consent completion.
• Ensure compliance with regulatory registration requirements.
• Improve first-pass registration accuracy.

• Improve clean claim performance through registration accuracy.
• Reduce registration-related denials.
• Monitor authorization completion.
• Improve upfront collections.
• Support Revenue Cycle initiatives.
• Participate in annual budget development.

• Establish departmental KPIs.
• Utilize Lean, Six Sigma, or similar improvement methodologies.
• Monitor operational dashboards.
• Implement corrective action plans.
• Drive continuous improvement initiatives.

• Recruit, hire, develop, and retain leaders and staff.
• Conduct performance evaluations.
• Develop succession plans.
• Foster employee engagement.
• Promote teamwork across departments.
• Lead departmental meetings.
• Mentor supervisors and managers.

• Ensure compliance with:
• CMS Conditions of Participation
• HIPAA
• EMTALA registration requirements
• Medicare and Medicaid regulations
• Commercial payer requirements
• Hospital policies
• Joint Commission standards

• Works closely with:
• Revenue Cycle
• Case Management
• Emergency Department
• Surgery
• Imaging
• Laboratory
• Rehabilitation Services
• Information Technology
• Physician Practices
• Compliance
• Finance
• Nursing Leadership

• Authorized to:
• Develop departmental policies.
• Recommend staffing changes.
• Approve scheduling workflows.
• Manage departmental budgets.
• Approve operational process improvements.
• Recommend technology enhancements.
• Escalate operational issues to executive leadership.

• Bachelor’s degree in Healthcare Administration, Business Administration, Health Information Management, Nursing, or related healthcare field. Master’s degree preferred.

• Required:
• 7–10 years progressive healthcare leadership experience.
• Minimum 5 years leadership within Patient Access, Registration, Scheduling, Revenue Cycle, or related operations.
• Experience leading multi-site healthcare operations.
• Preferred:
• Health system experience.
• Meditech, Epic, Cerner, or similar EMR experience.
• Experience leading centralized scheduling operations.

• Patient Access operations
• Hospital registration
• Centralized scheduling
• Insurance verification
• Prior authorizations
• Revenue Cycle fundamentals
• Patient experience improvement
• Budget management
• Workforce planning
• Process improvement methodologies
• Data analytics
• Change management
• Regulatory compliance
• Conflict resolution
• Strategic planning

Day

Regular Full Time