Group Rooms Coordinator - National Center Development; NCED

Group Rooms Coordinator - National Center for Employee Development (NCED)

Requisition #: 653800

Location:

Norman, OK, US, 73160

The Group Rooms and Reservation Coordinator oversees the efficient operation of the reservations department in selling of guest rooms to accommodate guest needs. This person will be responsible for processing and handling group rooming lists and reservation requests, analyzing room inventory, and help with staffing needs of the front desk. This position requires individuals with a keen attention to detail, a strong dedication to customer service, and a positive and friendly attitude.

• Monitor and analyze rooms inventory and increase average rate
• Help with staffing needs at the front desk and train agents on the operations of the reservation department
• Attend meetings to support business operations
• Calculate and prepare room pick-up reports
• Initiate and prepare reports as required
• Handle all reservations aspects of a group, monitor room block, rooming lists, VIP and other accommodations, and client correspondence relating to reservations
• Support revenue management strategies
• Manage all aspects of reservations including: processing rooming lists, revisions, cancellations, modifications in both Opera and iHotelier for both group and transient
• Manage all Courtesy and Social Room Blocks
• Complete group set up and all that entails (group summary sheet, rates, shoulder nights, packages, taxes, routing special requests)
• Collaborate with CP and Sales regarding group contracts and resumes to ensure groups are set up in compliance (rates, packages match what is contracted)
• Support FOM in management of all LNR accounts
• Build groups in iHotelier/USPS OPERATING SYSTEM and manage interface between iHotelier/USPS OPERATING SYSTEM and Opera on the group side
• Manage/ oversee hotel inventory and support FOM in sell out/ over sell situations - open/close inventory, balance room type inventory, etc.
• Communicates effectively with all team members
• Promotes Brand Culture
• All other duties as assigned by management

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must pass the USPS Federal Background check.

We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.