Front Desk Supervisor

Compensation: $17.00 to $18.00 per hour

Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Respond to guests’ special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
• Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
• Supervise the Guest Service Agents.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising the approach to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

Must have the ability to communicate in English, maintain a professional appearance and manner at all times, and communicate well with guests. Demonstrate a self‑starting personality with an even disposition and be willing to “pitch‑in” and help co‑workers as a team player. Effectively deal with internal and external customers, requiring high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

Possess basic mathematical skills and proficiency in using a calculator for moderately complex calculations without error. Use a moderately complex computer system to accurately input information. Stand, walk and continuously perform behind the front desk. Observe and detect signs of emergency situations, and communicate verbally and in writing, preparing complex reports of room availability and revenues generated. Establish and maintain effective working relationships with associates, customers and patrons.

Maintain professionalism at all times, treating all guests and associates with courtesy and respect. Every Crescent associate is a guest relations ambassador in every working minute of every day.

Meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. Adapt to changes in the work area and hotel procedures with a willingness to learn new skills, improve existing ones, solve routine problems, and seek help when uncertain.

Adhere to hotel security policies and procedures, especially regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and concerns.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.