Lead Generation Agent

As the Lead Generation Agent, you will be responsible for handling a large volume of outbound calls to industry professionals and successfully generating qualified leads for one of our leading services – ISS Market Intelligence. In this role, you will learn about some of the most interesting companies in the financial services and insurance industries and tell the story of various compelling products, services, and career paths available in these industries.

We’re looking for bright, eager‑to‑learn Lead Generation Agents who are self‑motivated, confident, and highly skilled. Candidates will be on a hybrid work schedule, full‑time Mon‑Fri 9:00 AM – 6:00 PM Central Time.

• Handle a large volume of outbound calls placed via automated technology.
• Share the stories of our clients’ offerings and opportunities.
• Listen to objections and handle them effectively, persuasively, and with professional courtesy.
• Generate qualified leads and pass them on to our clients.
• Accurately submit details of every interaction in the call center system.

• One-year+ experience in an inbound or outbound call center (preferred).
• A demonstrated pattern of success and accomplishment.
• Exceptional interpersonal skills.
• Excellent verbal communication skills.
• Listening skills.
• Attention to detail and accuracy.
• Professionalism.
• Ability to handle high‑pressure situations, multi‑task and meet aggressive deadlines.
• Interpret customer needs and match those needs with related products and services.

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

• Medical, Dental, and Vision coverage.
• 401(k) with a company match up to 9%, including a Safe Harbor contribution.
• Flexible Spending Account (FSA) and commuter benefit programs.
• Generous paid time off.
• Volunteer Day.
• Paid parental leave.
• Hybrid working options.

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Institutional Shareholder Services Inc. (ISS) is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).

All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non‑discriminatory basis, consistent with all applicable federal, state, and local requirements. For more information, please view https://(Use the "Apply for this Job" box below)..

ISS is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. ISS is also committed to ensuring equal opportunity in employment for qualified person with disabilities. ISS prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment.

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