Student Employee – IT Services Specialist

Position: Student Employee – IT Services Specialist (Spring)

Job Description - Student Employee – IT Services Specialist (Spring) (252603)

Job Number:

252603

Organization

OU IT Services

Job Location

Norman / Oklahoma City campuses

Schedule

Part‑time. Work schedule varies depending on specific position, location, and employee availability. Most shifts are between 8 am–8 pm CST, Monday through Friday. Some weekend shifts may be required.

Work Type

Onsite

Salary Range

Targeted salary: $10.50 per hour, based on experience.

Benefits

No benefits

Required Attachments

• Resume
• Cover Letter
• Class Schedule

Job Description

OU IT is currently hiring a Services Specialist. This position provides customer support via phone, email, and face‑to‑face interactions in our Service Centers. Students in this role will troubleshoot minor issues, provide technical support, and communicate with various IT teams to resolve more technically advanced customer incidents. Students will also occasionally direct inbound calls across campus as the campus operator for Norman/OKC campuses.

Students will complete approximately one month of paid training. Due to the time and effort required for onboarding, this position is not recommended for applicants who intend to work in the role for less than two academic semesters.

Job Requirements Education

Must be currently enrolled in the Spring 2026 Term as a student at the University of Oklahoma. Hiring contingent upon verification of current student status. Must attach Spring 2026 class schedule.

Skills

• Ability to speak, read, and write clear, concise English
• Effective time‑management skills
• Ability to work in a collaborative/team environment
• Strong work ethic
• Familiarity with Windows and/or Mac OS
• Familiarity with Microsoft Office
• Proactive in finding solutions
• Effective problem‑solving skills

Department Preferences

• Customer service experience is preferred
• Experience working in a technical environment is preferred
• Ability to attend training remotely late December and in‑person beginning January 5 is preferred

Special Instructions

If you are selected as a final candidate for this position, you will be subject to the University of Oklahoma Norman Campus Tuberculosis Testing policy. View the policy: (Use the "Apply for this Job" box below)..

Why You Belong at the University of Oklahoma

The University of Oklahoma values our community’s unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You belong here!

Equal Employment Opportunity Statement

The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.

Background

Check

No

Special Indications

None

Job Posting Information

Required attachments are listed in the “Required Attachments” section of this job listing. All required documents must be attached to your application or they will not be visible to the hiring department.

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