CRM Technical Support Associate

The Hub Spot Technical Support Associate is responsible for the administration, optimization, and documentation of IMMY’s Hub Spot environment and related web systems. This role ensures the accuracy, reliability, and performance of CRM data, marketing website components, automations, and integrated systems to support Sales, Marketing, Operations, and IT.

• Design, implement, and maintain Hub Spot data models, pipelines, custom properties, and automations.
• Troubleshoot, optimize, and update workflows, permission sets, and Hub Spot reporting resources.
• Establish and maintain data validation rules and audit routines to ensure data quality for downstream systems.

• Collaborate with a third‑party consulting company to understand and fully document how the primary marketing website is built end‑to‑end.
• Support ongoing updates, content changes, and enhancements to the marketing website.
• Monitor and maintain website health, including page speed performance, broken links, and SEO best practices.
• Provide end‑to‑end support for Sales and Marketing initiatives including campaign creation, lead lifecycle management, reporting, and attribution.
• Collaborate with Sales, Marketing, Operations, and IT to align system design with business needs.

• Support and maintain integrations and API connections between Hub Spot and other systems (ERP, finance systems, internal applications).
• Identify and resolve integration issues, sync errors, and data inconsistencies.

• Develop and maintain clear documentation for workflows, automations, integrations, and system processes.
• Provide knowledge transfer and training to internal teams to ensure long‑term internal ownership and adoption.
• Drive user adoption by conducting training, providing proactive communication, and sharing updates regarding system improvements.

Required:

• Experience working in Hub Spot CRM and/or Marketing Automation platforms.
• Familiarity with integrations and APIs.
• Strong troubleshooting and analytical problem‑solving skills.
• Technical curiosity and improvement mindset.
• Ability to collaborate effectively across multiple teams (Sales, Marketing, Operations, IT).
• Strong communication and documentation skills.
• High attention to detail with a focus on data quality.

Preferred:

• Hub Spot Certifications (Admin, Marketing Hub, CMS, or similar).
• Experience supporting marketing website infrastructure or SEO optimization.
• Experience with ERP or financial system integrations.
• Technical aptitude with HTML/CSS or API testing tools.

Equal Opportunity Employment: IMMY is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.

IMMY will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, promotion, termination, leaves of absence, compensation, and training.

Background Check Policy:
All offers of employment at IMMY are contingent upon clear, acceptable results of a thorough background check. IMMY performs all background checks in compliance with EEOC and FCRA regulations and all other applicable federal, state, and local laws.