IT Systems Support Admin

Pay Range:Targeted range $55,000 - $60,000 annually, based on experience.

Benefits Eligible:Yes

Work Schedule:Monday – Friday 8:00 a.m. to 5:00 p.m., may include some weekends

Travel:May be required

Position Introduction:

Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems?

This position provides system, solution administration, and device support for faculty and staff, primarily within the college or department.

• Provides onsite and remote end-user support for university computers, mobile devices, peripherals, and applications.
• Analyzes business requirements and technology needs, manage technical projects, system administration, server administration, application administration, network security, and IT security; specify, test, and deploy solutions, and develop documentation for long term support.
• Manages the technology budget for the area, ensuring cost-effective use of resources and alignment with departmental goals.
• Sustains a high level of customer service while implementing, managing, and supporting IT systems and solutions.
• Administers servers, services, and infrastructure, for the designated department(s) applying IT best practices.
• Serves as an embedded resource to department(s), addressing area‑specific technology issues, supporting research computing needs, and managing technology projects within scope, budget, and schedule.
• Interact with and train faculty, staff, and students on technology and research computing resources.
• Manages research computing throughout the designated department including networked Linux machines, specialized software, licenses, and the installation of new systems and disk subsystems.
• Manage account access and permissions to departmental security groups, mailboxes and distribution lists, network file shares, and other resources.
• Support operating systems, hardware, and networking administration, including firewalls.
• Leverage skills in Unix and/or Unix‑like (Linux) System Administration, coding (Python, Bash, SQL, etc.), virtualization, large scale storage systems, HPC, lab machine administration, web server administration, procurement, research computing consultation, and database administration to meet departmental IT needs.
• Leverage relationship management and facilitation skills to coordinate with members of internal OU IT teams to prepare, secure, and deploy university systems in compliance with university policies and procedures.
• Fosters long‑term relationships with researchers and staff members to better understand their computational needs.
• Helps customers navigate OU IT service offerings and support channels through the OU IT Service Catalog.

Required

Education and Experience:

• High school diploma or GED equivalent.
• 4 Years of customer service, help desk, or device/software support experience.

Equivalency/Substitution
:
Experience or a combination of education & related experience can be considered in lieu of degree. A one‑to‑one ratio is used to determine the number of years of experience required in place of a degree.

Hiring Contingent Upon a Background Check: Yes