Salesforce Web Developer

NEW Full Time Salesforce Web Developer III provides subject matter expertise and technical support to the PMO by supporting the development and maintenance of web pages, data, and workflows within the Salesforce platform. This position may be required to be on site 2-3 times a week at approved client facilities.

Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long‑term viability of the Chickasaw Nation and its people.

CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical
- Dental
- Vision), Company Life Insurance, Short‑Term and Long‑Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.

As a federal contractor, CNI is a drug‑free workplace and adheres to the Federal Controlled Substance Act.

• The ability to obtain, maintain and access classified information at the client level.
• Salesforce Platform Developer I certification. Also meets all DoD 8140 requirements for WRC 621 (Software Developer).
• Knowledge and understanding of the tools, concepts, practices and procedures related to an IT help desk user support environment.
• Working knowledge utilizing service desk software tools and applications.
• Knowledgeable and skilled in the use of ticketing systems with ability to clearly and concisely log tickets.
• Ability to read and interpret common information systems documents and translate into layman terminology.
• Excellent problem‑solving skills with ability to troubleshoot computer hardware / software issues.
• Excellent critical thinking skills with ability to identify, analyze and resolve problems / issues.
• Excellent verbal and written communication skills with ability to effectively communicate / interact with a wide variety of technical and non‑technical audiences (i.e., customers, team members, management and federal staff).
• Exceptional customer service skills with ability to respond to requests in a professional, helpful and timely manner.
• Ability to use tact in handling difficult individuals and/or situations.
• Ability to resolve difficult or challenging problems with assistance of senior support or outside software analysis support.
• Highly organized with ability to multitask.
• Ability to work in a fast‑paced environment and to learn and apply new knowledge and techniques related to incident response.
• Ability to effectively work both independently and in a team environment for the successful achievement of goals.
• Ability to lift 25 pounds.

• Perform development and configuration of custom Salesforce Lightning Web components, OmniScripts, Data Mappers, and Integration Procedures at the direction of the Government.
• Configure Salesforce page layouts, record types, and field configurations to optimize user experience and information accessibility.
• Configure and activate Salesforce Flow automations to streamline business processes and enhance user productivity as directed by the Government.
• Develop custom Apex triggers, classes, and controllers to extend standard Salesforce functionality and meet specific business requirements as directed by the Government.
• Build and maintain Salesforce reports, dashboards, and analytics based on Government‑defined requirements to provide actionable insights on customer interactions and service metrics.
• Configure Salesforce Service Cloud features to support the Government's management of customer inquiries, track issue resolution, and maintain case histories.
• Perform integration tasks between Salesforce and external systems using APIs, Mulesoft, and other integration tools.
• Maintain Salesforce security profiles, permission sets, and sharing rules in compliance with Government direction to…