IT Operations Analyst

Responsibilities

• Monitor dashboard pages, Teams channels, and email for unreachable devices and incidents assigned to the team.
• Create, update, and close incidents as needed to support the incident response process.
• Work with Service Desk and other Infrastructure groups to provide timely resolution to incidents in a collaborative manner.
• Fulfill requests while providing quality, timely and courteous customer support.
• Research and recommend changes and enhancements to current monitoring system(s).
• Create, update, and maintain documentation related to monitoring processes, updates, changes, and daily operations.
• Communicate effectively with all levels of the organization.
• Participate in daily status and change management meetings.
• Provide after‑hours support as necessary; the team is 24/7.
• Participate as a team member.

• Full‑time, on‑site, 40‑hour per week position, including on‑call support as needed.
• Working hours:
  
  3:30 PM – 12:30 AM; working days:
  Tuesday – Saturday.
• Supports the Information Services Division.
• Sponsorship:
  Not available at this time.
• Salary up to $55,000 based on education and experience.

• Generous leave: 15 days vacation, 15 days sick leave, and 11 paid holidays annually.
• Comprehensive Benefit Package with an allowance to offset the cost of insurance premiums for employees and eligible dependents.

This position works in a comfortable office setting with a computer for a large percentage of the work day. The noise level is usually mild. Duties may require standing, bending, crouching, pushing, pulling, lifting, moving, and carrying up to 25–50 pounds and climbing ladders or stairs. Occasional travel may be required.

• 60 semester hours toward an information technology degree or an equivalent combination of education and experience, substituting one year of experience in a related field for each year of required education.

• Knowledge of monitoring processes.
• Skills in observation and troubleshooting.
• Ability to effectively communicate and document.

The State of Oklahoma is an equal‑opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.