Service Manager

Service Manager – Fowler Volkswagen Are you ready to take your career to a new level? Then you may be a perfect fit for our growing dealership family. We need a service manager who knows how to keep employees — and customers — happy. As our new service manager, you will direct activities related to the service and repair of client vehicles, coordinate the acquisition of automotive equipment, and keep our operations and maintenance facilities in top working order.

Job Responsibilities Conduct daily one-on-one client status meetings with each ASM to identify potential service issues

Monitor automotive repair/maintenance to prevent operational delays

Work with service director to set departmental objectives

Recruit, interview and train service staff

Maintain daily sales and production records as prescribed by upper management

Review and evaluate service sales performance

Staff technical teams relative to production requirements

Remain current on new products and changes to existing products

Maintain department finances within parameters established by upper management

Assure proper repair-order flow/maximize productivity

Monitor/control all warranty activity to ensure compliance with policies and procedures

Adhere to dealership policy on client vehicle care and operation

Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager

Enforce OSHA requirements, procedures and regulations

Conduct performance evaluations

Participate in operational planning

Maintain the facility and equipment

Conduct weekly department meetings/attend weekly manager meetings

Education and/or Experience Associate's degree or equivalent from two-year College or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

Requirements Valid Driver's License and MVR acceptable to our Insurance Carrier Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Compensation Compensation is based on experience and is highly competitive in the marketplace.

What We Offer Perks & Benefits Fowler offers medical, vision, dental, life, & disability insurances. Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, and Paid Holidays & Parental Leave. Fowler also offers its employees access to an employee assistance program. Fowler offers job specific education to include student sponsor ships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs.

The Fowler Standard – This is what drives us. being friendly, helpful, honest and fair

The mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees.

Fowler’s vision is to be the dealer of choice in the communities we serve. We will do this by providing exceptional products, services, and superior customer service.

Our dedication to the development and advancement of our people, technology and systems will help us get there together.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
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