Vice President Crisis Services Programs- Central Oklahoma region​/OKC

Locations

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Resiliency Building
909 E Alameda St
Norman, OK 73071, USA

• On-site
• Vice President
• Full-Time
• Requisition #: VICEP
  006093

This position is located in Central Oklahoma region/OKC

The Vice President plays a vital role in ensuring the successful delivery of assigned programs, achieving quality measures, and meeting outcome goals for Family & Children’s Services’ Central Region Crisis Services. This role includes managing and supervising clinical programs and services to ensure the provision of high-quality mental health and substance abuse treatment.

The Vice President provides effective leadership in planning, implementation, management, monitoring, compliance, and evaluation of assigned programs, ensuring fidelity to the model. This includes overseeing clinical leadership and day-to-day operations, including appropriate staffing patterns.

The Vice President fosters a culture of excellence by overseeing the development of clinical protocols, staff training and development, and the implementation of evidence-based practices and clinical pathways. They ensure compliance with industry regulations, agency policies and procedures, certification, and accreditation standards. Additionally, the Vice President coordinates efforts with other departments by participating in interagency work groups to enhance shared services and strategic service delivery.

This role provides overall oversight, management, and continuous improvement of mental health and crisis care programs; aligning leadership, clinical expertise, strategic planning, and operational oversight to achieve compliance, desired outcomes, teamwork, integrated care, and service expansion throughout Oklahoma City and Cleveland county.
CRISIS SERVICES-SPECIFIC SCOPE

The Vice President of Crisis Services provides executive leadership for the crisis continuum, including crisis access, telephone crisis response, mobile crisis response, crisis stabilization, psychiatric urgent care, urgent recovery/crisis receiving services, and related community-based crisis programs for Family & Children’s Services’ Central Region Crisis Services. The role ensures timely, clinically appropriate, trauma-informed, least-restrictive, and recovery-oriented intervention for individuals experiencing behavioral health or substance use crises.

• Oversee crisis programs designed to provide rapid access, stabilization, diversion from higher levels of care when clinically appropriate, and connection to ongoing community-based services.
• Ensure crisis workflows support warm handoffs, continuity of care, appropriate risk assessment, safety planning, follow-up, and coordination with internal and external providers.
• Lead crisis service operations in a manner that protects PHI and maintains confidentiality, secure communication, documentation integrity, and compliance with applicable privacy and security expectations.
• Advance collaboration with emergency response partners, law enforcement, fire/EMS, hospitals, schools, managed care entities, community providers, and local/state stakeholders to strengthen the crisis continuum.
• Drive crisis services that are compassionate, efficient, effective, continuously improved, and aligned with operational success and clinical excellence.

POSITION SPECIFIC

DUTIES & RESPONSIBILITIES:

Program Oversight

• Ensure the provision of required services per regulatory requirements, including whole person care and team-based care.
• Build and adjust teams, measure and report quality, achieve service goals, and establish effective partnerships.
• Lead integrated care delivery, addressing clients' mental health, substance use, physical health, and social service needs.
• Collaborate across departments to ensure effective health care coordination and promotion activities.
• Provide guidance on training and support needs for staff and supervisors.
• Provide executive oversight of crisis access, telephone response, mobile response, psychiatric urgent care, crisis stabilization, and related crisis programs to promote timely access, safety, stabilization, and care coordination.
• Lead the development, implementation, and evaluation of clinical and crisis care programs,…