General Manager; Sbarro Job Norman area,Oklahoma USA,Restaurant/Food Service

Position: General Manager (Sbarro)
Key Responsibilities:1. Operational Management:

Oversee the daily operations of the Sbarro restaurant, ensuring consistent quality in food and service.
Maintain cleanliness, organization, and presentation of the restaurant in accordance with Sbarro standards.
Ensure the restaurant operates efficiently during all shifts, maintaining appropriate staffing levels for peak and off-peak hours.
Ensure all food preparation and kitchen procedures meet health and safety guidelines, and monitor food quality.

2. Staff Management:

Recruit, hire, train, and manage restaurant staff, including cooks, cashiers, and service staff.
Develop work schedules to ensure adequate coverage during all hours of operation.
Provide leadership and motivation to staff, ensuring they follow operational procedures and deliver excellent customer service.
Conduct performance evaluations and provide coaching and feedback to improve staff performance.
Handle employee issues, resolve conflicts, and provide training to maintain high service standards.

3. Customer Service:

Ensure a high level of customer satisfaction by providing exceptional service in a fast-paced environment.
Address customer complaints or concerns promptly and professionally, ensuring a positive dining experience.
Monitor customer feedback to identify areas for improvement and ensure customer expectations are met.

4. Financial and Budget Management:

Oversee the restaurant’s financial performance, including managing costs, maximizing profitability, and controlling waste.
Monitor and analyze sales data, expenses, and labor costs to meet or exceed financial targets.
Develop and manage budgets for food costs, labor costs, and other operating expenses.
Prepare financial reports and make data-driven decisions to improve profitability.
Ensure proper cash handling, register procedures, and accounting are followed.

5. Inventory and Supply Chain Management:

Oversee inventory management, including ordering and receiving supplies and ensuring stock is maintained at optimal levels.
Monitor inventory usage and implement controls to reduce waste and minimize food cost.
Work with vendors and suppliers to ensure timely delivery and quality of supplies.

6. Compliance and Health/Safety Standards:

Ensure the restaurant complies with local health codes, safety regulations, and company policies.
Ensure staff follows all food safety, sanitation, and operational procedures to maintain a safe and clean work environment.
Regularly audit the restaurant to ensure compliance with operational standards and company guidelines.

7. Marketing and Promotions:

Implement and support marketing initiatives and local promotions to drive traffic and increase sales.
Develop and execute strategies to promote Sbarro’s menu items, seasonal offerings, and special deals.
Work with the franchise owner or area manager to execute corporate marketing campaigns and ensure proper brand representation.

8. Team Development:

Foster a positive work environment where employees feel valued, motivated, and engaged.
Provide training to enhance employees' skills, focusing on customer service, food safety, and operational efficiency.
Identify and develop internal candidates for career growth within the company.

Qualifications:

Experience: 3-5 years of experience in restaurant management or a similar role, with experience in a fast-paced food service environment.
Skills:

Strong leadership and interpersonal skills with the ability to manage and motivate a team.
Knowledge of financial management, including budgeting, cost control, and financial analysis.
Excellent customer service skills with the ability to address and resolve issues promptly.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Proficient in using point-of-sale (POS) systems, inventory software, and restaurant management tools.
Understanding of food safety regulations and health compliance standards.

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