Mobile Associate - Retail Sales

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They act as brand ambassadors, building energy and excitement around our products and services. They thrive in a fast‑paced environment, constantly adapting to new technology and customer needs. This role is a learning role; new associates receive training and are expected to build skills for progression to Mobile Expert.

• Build proficiency in serving and selling to customers, providing a world‑class customer experience and building loyalty by:
  • Helping customers resume their shopping journey, whether online, through Customer Care or in‑store.
  • Exploring individual needs and providing hands‑on demonstrations of the latest technology in store.
  • Using side‑by‑side selling to find personalized solutions beyond basic device and service plans, including accessories and cutting‑edge IoT devices.
  • Approaching service and sales needs with composure, integrity and compassion.
• Become skilled with and consistently use digital tools in interactions and onboarding to actively demonstrate:
  • Our ever‑expanding coverage and how it provides lightning‑fast LTE in customers’ neighborhoods.
  • Why T‑Mobile plans and services allow customers to live unlimited, feel the love, stay connected and go further.
  • Complete training on the in‑store experience, new skills and processes, knowledge of systems and reference resources.
  • Make the most of their shift time, consistently seeking information between customers and learning about innovations in wireless and technology.
• Establish relationships with and partner with T‑Mobile employees across channels, including business and customer service, to:
  • Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
  • Successfully identify and handoff small‑business leads.
  • Support team initiatives and create an inclusive environment.

• High School Diploma / GED (Required)

• 6 months of customer service and/or sales experience, retail environment preferred. (Required)

• Passionate customer advocate who is authentic and enjoys connecting with others. (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel Required:

No

DOT Regulated Position:
No
Safety Sensitive Position:
No

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.
Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Upon completion, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Eligible employees may also receive an annual stock grant.

• Medical, dental and vision insurance
• Flexible spending account
• 401(k) retirement plan
• Employee stock grant and purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits, backup care and childcare subsidy
• Tuition assistance and college coaching
• Short‑ and long‑term disability coverage
• Voluntary accident, life, disability and long‑term care insurance
• Mobile service and home internet discounts
• Pet insurance and commuter/transit programs

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.