Assistant - Timber & Boards

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  - Timber & Boards

Assistant
- Timber & Boards

Norman Piette

Full time :  Opened: 20/08/2026 Closes: 02/09/2026

Supporting the Supervisor to deliver excellent customer service, positively contribute to ensuring a clean, tidy and efficient department and maintaining Health and Safety standards are always adhered to.

• Working within a small team to build and maintain strong customer relationships, driving sales and seeking new business opportunities with new and existing customers.
• Assisting with the day-to-day operations in the department both over the phone and in person.
• Greeting customers, offering assistance, recommending products, offers and referring to experts when required.
• Ensuring excellent customers service levels are always achieved, in person and over the phone, building long term relationships and reputation.
• Providing customers with product information by staying informed on the latest industry trends.
• Processing orders and working with other departments to schedule deliveries.
• Researching required information using available resources.
• With the use of a Forklift truck - re-stock the department and move stock to other areas of the business.
• Working with a strong team ethos to ensure an efficient, productive and organised department is maintained.
• Working collaboratively to complete the required daily duties.
• Handling and resolving basic complaints and escalating if necessary.
• Complete any other reasonable duties as directed by the Supervisor or Manager to aid business / department success.
• Assist the department with regular sequential stock counting.
• Adhere to Group Policies and Procedures.
• Adhere to the Group Health and Safety Policy.
• Adheres to and delivers the Group Values in all aspects of the role.

• Sales and customer service experience.
• Understands and adheres to client confidentiality.
• Holds a valid Forklift truck licence or is willing to complete training to obtain a valid licence.
• Ability to multi-task, prioritise and work well under pressure.
• Excellent verbal, written communication and listening skills.
• Ability to work within a team and collaboratively across departments.
• Good IT skills and ability to adapt to bespoke software.
• Organised with a high level of accuracy and attention to detail.
• Works in a professional manner in all aspects of the role.
• Basic commercial awareness.

• Previous experience in a similar role
• Knowledge of timber products.

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