HVAC Regional Training Manager; Northeast Region - NY, NJ, NH, PA

HVAC Regional Training Manager (Northeast Region - NY, NJ, NH, PA)

The HVAC Regional Training Manager delivers sales, operational, and business training programs for Factory Direct store employees, Store Managers, Territory Managers, contractors, and dealers across the Northeast region (NY, NJ, NH, PA). This role focuses on building sales capability, improving operational excellence, and driving business results through effective training delivery, needs analysis, and program management. The position requires extensive travel between store locations and strong expertise in HVAC wholesale distribution sales and operations.

Key responsibilities include:

• Delivering engaging sales and operational training to Territory Managers, Counter Sales Associates, contractors, dealers, and store personnel
• Training on product features, advantages, and benefits to enable effective selling of HVAC equipment with basic understanding of HVAC systems
• Facilitating Kitchen Table Sales training and emerging B2B/B2C sales methodologies for contractors
• Providing counter sales training focused on contractor engagement and increasing lines per order
• Delivering business training, operational procedures, and Cloud Suite Distribution (CSD) systems training
• Adapting facilitation approach based on audience needs using adult learning principles

Training management and administration tasks include:

• Managing all training through Litmos Learning Management System including enrollment, tracking, and completion verification
• Ensuring training completion across all Factory Direct stores in the region
• Scheduling and coordinating training sessions across multiple locations
• Monitoring training effectiveness and impact on sales and operational metrics

Needs analysis and program improvement involve:

• Conducting ongoing needs assessments by observing store operations and engaging with stakeholders
• Proactively identifying training gaps that impact sales performance and operational efficiency
• Collaborating with Operations Directors, Store Managers, and Territory Managers to understand business challenges
• Developing and updating training content when programs need enhancement
• Providing recommendations for new training initiatives based on identified needs

Stakeholder collaboration includes:

• Partnering with Factory Direct leadership to align training with business objectives
• Building credibility with Territory Managers, contractors, and store personnel as a trusted advisor
• Collaborating with Learning & Development team to share best practices
• Responding professionally to feedback and adjusting training approaches accordingly

Travel and regional coverage requires:

• Traveling extensively (65-75%) throughout the Northeast region to provide on-site training and support at Factory Direct locations
• Maintaining flexibility to adjust schedule based on training needs, new store openings, and business priorities

Required qualifications include:

• High school diploma or equivalent required; associate or bachelor's degree preferred
• Must live near a major airport for quick travel options to Factory Direct stores
• 3+ years of sales experience in HVAC wholesale distribution or related industry
• 3+ years of operational experience in HVAC distribution, counter sales, or territory management
• 3+ years of experience delivering training to adult learners in a professional setting
• Valid driver's license with clean driving record

Sales and operational expertise includes:

• Strong understanding of HVAC contractor business models and buying behaviors
• Proven success in B2B sales, preferably selling HVAC equipment to contractors and dealers
• Knowledge of wholesale distribution operations, counter sales processes, and territory management
• Understanding of how to increase sales effectiveness and lines per order in counter sales environments
• Familiarity with evolving sales methodologies including Kitchen Table Sales and modern B2B/B2C approaches

Training and facilitation skills include:

• Demonstrated ability to facilitate engaging training sessions using adult learning principles
• Strong presentation and communication skills with ability to influence and inspire
• Experience using Learning Management Systems…