Client Advisor

Nelson Auto Group is changing the way people buy cars! At Nelson, we believe our guests want and deserve a great and efficient buying experience. Our Client Advisors are the foundation of our guest experience, by providing a seamless, fun, and simple buying process. Our Client Advisors handle the entire car buying experience from the moment the guest walks in the door, or from the moment they call or email for questions.

Nelson’s Client Advisors are detail-oriented, high energy, teachable, fun, hardworking, and committed to outstanding guest service.

Position Summary Client Advisors handle the entire buying journey, ensuring every guest receives exceptional service, clear communication, and a pressure-free environment. Nelson pays Client Advisors a salary, not commission, supporting a transparent and guest-focused experience for both the team and our customers.

Our ideal Client Advisor is high-energy, detail-oriented, teachable, fun, hardworking, and committed to redefining what the car-buying experience can be.

Essential Responsibilities Use multiple technology platforms to interact with guests and manage the buying process.

Answer guest calls and create an engaging, professional conversational experience.

Schedule personal appointments and manage your own calendar.

Assist each guest throughout their buying journey from first contact to final delivery.

Present warranty and protection products in a clear and friendly manner.

Facilitate an exciting and safe test-drive experience.

Maintain strong knowledge of the dealership’s manufacturer vehicle lineup.

Maintain continuous guest follow-up and engagement to build lasting relationships.

Deliver a positive experience that redefines the car industry and reflects Nelson’s core values.

Qualifications Bachelor’s degree preferred (4-year).Excellent verbal communication and phone skills.

Extroverted, goal-driven personality; thrives in a performance-based environment.

Teachable mindset—eager to learn, grow, and adapt.

Professional, enthusiastic, and friendly attitude with guests and team members.

Highly organized, self-motivated, and able to multitask effectively.

Strong time-management and prioritization skills.

Extremely proficient with computers, internet tools, and digital platforms.

High standard of integrity—honest, capable, and committed to personal growth.

Must pass pre-employment drug test, background check, and possess a valid driver’s license.

Work Environment &

Physical Requirements Fast-paced, guest-facing showroom environment.

Frequent walking, standing, and interacting with guests.

Must be comfortable driving and demonstrating vehicles.

We offer Excellent Compensation Packages:

Our Client Advisors are paid a salary of $60,000 per year plus an opportunity for a bonus! We offer our team an excellent benefits package including medical, dental, vision and flex spending options! We have a very competitive 401k plan with company matching contributions! We offer paid training!

Nelson Auto Group is an Equal Opportunity Employer We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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