Shop Foreman

Shop Foreman - Fowler Volkswagen Are you a people pleaser? A problem solver? Ready to take your career to a new level? Then you may be a perfect fit for our growing dealership family. We need a shop foreman who knows how to keep employees — and customers — happy. As our new shop foreman, you will aid in directing activities related to the service and repair of client vehicles, coordinate the acquisition of automotive equipment, and keep our operations and maintenance facilities in top working order.

Job Responsibilities Implements and maintains an effective dispatch system.

Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.

Prioritizes and controls all comebacks to ensure proper and prompt attention.

Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.

Ensures that technicians follow warranty material disposition procedures.

Maintains timely and professional contact with service customers.

Maintains an organized and up-to-date repair log.

Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.

Schedules maintenance for service department vehicles and equipment.

Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.

Coordinates parts requirements with the parts department-contacting special order parts customers immediately upon receipt of parts orders to schedule appointment.

Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.

Maintains high customer satisfaction ratings.

Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.

Diagnoses cause of any malfunction and performs repair.

Communicates with parts department to obtain needed parts.

Saves and tags parts of the job if under warranty or if requested by the customer.

Examines assigned vehicle to determine if further safety or service work is required or recommended.

Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.

Documents all work performed and recommended on the repair order.

Supervises work of any apprentice technicians as assigned.

Reports machinery defects or malfunctions to supervisor.

Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.

Operates all tools and equipment in a safe manner.

Reports any safety issues immediately to management.

Education and/or Experience Minimum of 5 years Volkswagen experience

Master Certified Requirements Valid  Driver's License and MVR acceptable to our Insurance Carrier Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee frequently is required to climb or balance. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision,…