Customer Service Representative

Customer Service Representative I

We are looking for a HYBRID Customer Service Representative I to support customer-facing operations for a bioprocessing-focused business in King of Prussia, Pennsylvania. This Long-term Contract position will serve as a key link between customers and internal teams, helping coordinate orders, resolve service issues, and maintain a high standard of responsiveness. The role requires strong communication, sound judgment, and the ability to keep order activity moving efficiently from initial request through final billing.

Responsibilities:

• Oversee customer orders from initial entry through final invoice, ensuring accuracy and timely progression at each stage.

• Work closely with sales, supply chain, finance, quality, regulatory, production, and logistics teams to support successful order completion.

• Coordinate shipment arrangements and monitor delivery status when transportation support or tracking updates are needed.

• Identify service risks early, address customer concerns proactively, and elevate complex issues to leadership when necessary.

• Manage exceptions that may delay fulfillment, including follow-up on account or credit-related matters.

• Communicate clearly with customers and internal stakeholders to provide updates, clarify requirements, and maintain confidence in the process.

• Support a smooth customer experience by balancing independent task ownership with effective teamwork across functions.