Impact Manager

Impact Manager

Impact Managers (IMs) lead and develop teams of full-time Ameri Corps Volunteers, also known as Student Success Coaches (SSCs) as idealistic, emerging leaders and practitioners who provide holistic support to students, classrooms, and school communities. Reporting to an Impact Director and working primarily from partner school(s), IMs play a critical role in implementing City Year's Whole School, Whole Child (WSWC) service model, mission, and practices.

This position is responsible for three core areas of work: team development and experience, school partnerships, and City Year's impact and organizational goals. Impact Managers support their teams through a challenging and rewarding year of service while helping create the conditions for student and school success. This includes curating and supporting transformational school partnerships, community and external stakeholder relationships to promote and support the long-term sustainability of the site.

Compensation range for this position is $50,000 - $56,000 annually, commensurate with experience. The anticipated start for this position is August 2026.

The Impact Manager will perform the following roles and responsibilities as described below:

• Lead, manage, and coach one to two school-based teams of 18-25-year-olds completing a year of Ameri Corps service to achieve service impact with students and reach their leadership development potential. One school team can be 6-9 Ameri Corps Volunteers, two school teams can be 12-18 Ameri Corps Volunteers.
• Monitor performance through consistent check-ins, clear expectations, and timely feedback to address challenges, balancing accountability with the developmental needs of early-career adults.
• Mentor student success coaches through career exploration and decision-making, helping them clarify their post-service goals and build skills and networks to pursue their next step.
• Ensure student success coaches successfully meet Ameri Corps service requirements, including service hours, documentation, and adherence to prohibited activities and program policies.
• Foster a positive, inclusive team culture that supports collaboration and belonging.

• Lead team in implementing City Year's service model, including classroom support, individualized tutoring, school wide initiatives, extended learning time, and other supports aligned to school priorities.
• Coach Ameri Corps Volunteers to deliver differentiated tutoring and coaching for students in English-Language Arts, math, and interpersonal skills development.
• Conduct consistent Observation & Coaching to implement City Year instructional strategies.
• Use and interpret student- and program-level data to identify trends, guide coaching priorities, and inform decisions with school partners.
• Ensure accurate and timely collection and entry of service and student data.

• Serve as the primary liaison between City Year and the school, building strong relationships with principals, teachers, and staff to align service with school priorities and follow through on shared decisions.
• Participate in regular meetings with school leadership and partners to discuss progress, needs, and conditions for success.

• Collaborate effectively with teammates to achieve sitewide goals and foster an inclusive environment.
• Contribute to Ameri Corps Volunteer learning by leading or cofacilitating training sessions during start-of-year onboarding and ongoing learning & development days.
• Reinforce centralized training through on-the-job coaching, reflection, and team learning activities.
• Partner with Development and Marketing and Communication colleagues on school visits, funder tours, and/or community partnerships.
• Role model a growth mindset and commitment to City Year's culture and values as a leader within a youth-serving organization.
• Perform additional responsibilities as assigned by the direct supervisor to advance City Year's mission.

• High school diploma or GED required
• 2-4+ years of experience with direct team management youth development, people management, education, or comparable experience
• Experience managing multiple priorities in a fast-paced environment
• Authorized documentation to work in the United States
• Ability to pass criminal background checks as required for working with school-age children

• Experience coaching, supervising, or developing young adults
• Experience working in schools or youth development settings
• Experience using data to inform decisions, coaching, or program improvement
• Experience building and maintaining partnerships with educators, school leaders, or community stakeholders.
• Knowledge of Philadelphia and/or Norristown, PA school district context
• City Year and/or Ameri Corps experience

• Developing & Empowering Others:
  Creates opportunities for others to learn, develop, take action, and lead.
• Managing Performance:
  Assigns, tracks, and…