Case Manager Supervisor

Position: CASE MANAGER SUPERVISOR
Case Manager Supervisor

Full-Time | Human Services

Position Summary
The Case Manager Supervisor provides leadership, supervision, and oversight to case management staff while ensuring high-quality, compliant service delivery. This role supports staff development, monitors performance, and provides direct case management as needed, while upholding APIS and RHD values.

DIRECT DUTIES:

• Oversee and provide direct supervision to case management staff.
• With the collaboration and support of the Program Director, provide coaching and counseling through formal supervision meetings and corrective actions when necessary to address any performance or policy violation concerns with case management staff.
• Data entry of supportive case notes, housing updates, and other documentation into program client file electronic systems, and paper documentation.
• Facilitate client progress review meetings.
• Demonstrate a working knowledge of and ensure all policies, procedures, and regulations of all program funding sources.
• Coordinate challenging resident cases as needed with the assigned Case Manager and/or emergency housing staff.
• Coordinate data as needed for OHS/HUD monthly, quarterly, and annual reports.
• Other duties as assigned.

Key Responsibilities

• Supervise, coach, and support case management staff
• Conduct regular supervision, performance feedback, and corrective action as needed
• Ensure compliance with program policies, funder requirements, and regulations
• Review documentation and enter case notes and reports as required
• Coordinate complex cases and facilitate client progress reviews
• Support data collection and reporting for HUD/OHS and other funders

Qualifications

• Bachelor's degree in Human Services or related field (Master's preferred)
• 3+ years of case management experience
• 3-5 years of supervisory experience
• Knowledge of state and federal housing/residential regulations
• Valid driver's license and ability to travel

Skills & Competencies

• Strong leadership, communication, and problem-solving skills
• Ethical, detail-oriented, and highly organized
• Experience with documentation systems and basic computer applications
• Ability to manage crises and support staff in challenging situations

Requirements

• CPR/First Aid certification (or willingness to obtain)
• Subject to background screenings, including FBI clearance if applicable

About Company:

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.

Apis Services, Inc. and affiliate's provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law.

This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.