Area Coordinator & Case Manager

About Massachusetts College of Liberal Arts:

At MCLA, we're here for all,and focusedon eachof our students. Classes are taught by educators who care deeply about teaching, and about seeing their students thrive on every level of their lives. In every way possible, the experience at MCLA is designed to elevate our students as individuals, leaders, and communicators, fully empowered to make their impressions on the world. In addition to our 130-year commitment to public education, we have fortified our dedication to equitable academic excellence.

MCLA has appeared on U.S. News & World Report's list of Top Ten Public Colleges for 11 consecutive years, earning the No. 6 spot on the list of Top Public Liberal Arts Schools in the nation for 2026. The College's focus on affordable education and economic prosperity is reflected in additional 2026 U.S. News rankings:
No. 6 for Top Performer on Social Mobility for liberal arts colleges in the state and No. 4 for Top Performer on Social Mobility for public liberal arts colleges in the country. These rankings measure how well schools graduate students who receive Federal Pell Grants. Learn more atwww.mcla.edu

GENERAL STATEMENT OF DUTIES:

The Area Coordinator (AC) & Case Manager is expected to be an active and visible member of our residence life staff with management and oversight of designated residence area(s). The AC will support resident student leadership opportunities through Residence Hall Association (RHA), National Residence Hall Honorary (NRHH) & other initiatives. The AC will participate in the administrative functions and efforts of Residence Life & Housing.

As the supervisor of residential area(s), the AC will coordinate with other staff members in the Residence Life & Housing office on programs and events as needed. Further, they will be responsible for establishing and maintaining a living-learning atmosphere conducive to students'personal growth and academic achievement. Seen as a role model, facilitator, leader, and essential person in the development of an effective living-learning environment for student's experience.

A successful individual will have the ability to work with a diverse population, able to adapt to change, and have knowledge of and commitment to maintaining a student development focus across campus. The individual will help shape the institution's vibrant living and learning community to help students build a sense of belonging to the College.

SUPERVISION RECEIVED:Reports directly to the Assistant Director of Residence Life; indirectly to the Director of Residence Life.

SUPERVISION EXERCISED:Directly supervises a number of para-professional student staff in residence areas.

DETAILED STATEMENT OF

DUTIES AND RESPONSIBILITIES:

• Support the overall management of residence area(s) including but not limited to opening and closing the residence areas, key management, room changes, health & safety inspections, damage assessments and maintenance requests. This includes supporting the central office of Residence Life.
• Select, train, and evaluate all student staff assigned to the residence areas.
• Assistance in coordination and development of Resident Advisor (RA) In-Service Program.
• Select, train, evaluate, & supervise all Residence Area Security Monitors (RASMS) for Department.
• Contributes to experiential learning initiatives within the department and throughout campus to enhance the overall experience for students.
• Provide leadership and support to staff and residents in the planning and implementation of a wide range of educational, social and recreational activities that contribute to the personal growth and development of residence area members.
• Guide students toward responsible behavior in the residence area by…