Community Banking Officer
Listed on 2026-08-15
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Management
Business Administration, Regulatory Compliance Specialist, Banking & Finance -
Finance & Banking
Financial Compliance, Business Administration, Regulatory Compliance Specialist, Banking & Finance
Community Banking Officer (Branch Manager)
EOE Statement Mountain One Bank has an enduring commitment to the concept and practice of equal employment opportunity and affirmative action as well as to affirming the value of diversity and promoting a workplace free from discrimination.
It is the policy of Mountain One Bank to provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetic information, age,
disability, marital status, veteran status, or a person’s relationship or association with a protected veteran,
including spouses and other family members or any other protected characteristic under applicable law. This policy relates to all aspects of employment, including recruitment, selection, job assignment, training, compensation, benefits, discipline, promotion, transfer, the use of facilities, participation in all company sponsored employee activities, layoff, and termination processes. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.
Regular review helps ensure compliance with this policy.
Description
Position: Community Banking Officer (Branch Manager)
Reports to: SVP, Marketing & Community Banking Officer
Grade: 107
Supervises: Community Banking Mountaineers
Location: North Adams Office
Salary Range: $65,000 - $90,000 dependant upon qualifications and experience.
As the manager of the branch, the Community Banking Officer oversees the operation of a full-service Community Banking Office. The CBO is responsible for directing and motivating staff to achieve high levels of individual and team performance that results in superior customer service in accordance with our Community Banking Service Standards; to conduct themselves in ways that reflect the company’s core commitments.
In conjunction with the Senior Community Banking Officer, the CBO is responsible for maintaining and expanding personal and business account relationships to achieve revenue growth. As a brand steward for the company, the CBO projects and ensures a positive branch image.
- Manage the daily oversight and operation of the branch following established regulatory and security guidelines. Accountable for all branch staff and is expected to lead by example. Perform all Universal Banker and Assistant CBO duties as necessary, including covering the teller line when necessary. In addition, exercise authority to terminate customer relationships/accounts, manage and resolve complex/special account service actions.
- Responsible for all branch staffing and scheduling; provide flexibility to service all hours of operation.
- Exercise and maintain the authority of a manager regarding the tracking of and active addressing team performance goals, feedback and reviews; ongoing coaching, action and improvement plans; hiring, promotions, salary recommendations and terminations.
- Facilitate individual and staff/team professional development; actively observe and coach staff to maximize their potential. Work with the Regional CBO’s to create and manage staffing plans and resource allocation.
- Support training initiatives for regulatory compliance and product knowledge for staff.
- Comply, keep updated with policies, procedures, compliance training; comply with BSA/AML/OFAC regulations and guidelines. Maintain oversight for completion of scheduled monthly audit requirements. Comply with the company’s code of ethics.
- Responsible for the office building, grounds, equipment and fixtures; respond to alarm and ATM calls after hours in accordance with security policy and procedures.
- Maintain intimate knowledge of core operating system and other related programs required to perform daily operational tasks to include consumer loan origination.
- Maintain full knowledge and understanding of all bank/branch policies and procedures, both administrative and regulatory. Maintain a level of operational excellence and accountability around critical procedures to include a “zero” critical error tolerance for the branch. Working closely…
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