Community Banking Officer (Branch Manager

Position: Community Banking Officer (Branch Manager)

Reports to:SVP, Marketing & Community Banking Officer

Grade:107

Supervises: Community Banking Mountaineers

Location: North Adams Office

Salary Range: $65,000 - $90,000 dependant upon qualifications and experience.

As the manager of the branch, the Community Banking Officer oversees the operation of a full-service Community Banking Office. The CBO is responsible for directing and motivating staff to achieve high levels of individual and team performance that results in superior customer service in accordance with our Community Banking Service Standards; to conduct themselves in ways that reflect the company's core commitments.

In conjunction with the Senior Community Banking Officer, the CBO is responsible for maintaining and expanding personal and business account relationships to achieve revenue growth. As a brand steward for the company, the CBO projects and ensures a positive branch image.

• Manage the daily oversight and operation of the branch following established regulatory and security guidelines. Accountable for all branch staff and is expected to lead by example. Perform all Universal Banker and Assistant CBO duties as necessary, including covering the teller line when necessary. In addition, exercise authority to terminate customer relationships/accounts, manage and resolve complex/special account service actions.
• Responsible for all branch staffing and scheduling; provide flexibility to service all hours of operation.
• Exercise and maintain the authority of a manager regarding the tracking of and active addressing team performance goals, feedback and reviews; ongoing coaching, action and improvement plans; hiring, promotions, salary recommendations and terminations.
• Facilitate individual and staff/team professional development; actively observe and coach staff to maximize their potential. Work with the Regional CBO's to create and manage staffing plans and resource allocation.
• Support training initiatives for regulatory compliance and product knowledge for staff.
• Comply, keep updated with policies, procedures, compliance training; comply with BSA/AML/OFAC regulations and guidelines. Maintain oversight for completion of scheduled monthly audit requirements. Comply with the company's code of ethics.
• Responsible for the office building, grounds, equipment and fixtures; respond to alarm and ATM calls after hours in accordance with security policy and procedures.
• Maintain intimate knowledge of core operating system and other related programs required to perform daily operational tasks to include consumer loan origination.
• Maintain full knowledge and understanding of all bank/branch policies and procedures, both administrative and regulatory. Maintain a level of operational excellence and accountability around critical procedures to include a "zero" critical error tolerance for the branch. Working closely with your Regional CBO and Branch Operations Liaison. Implementing appropriate operational strategies where appropriate and ensure adherence to all defined operating procedures.
• Hold staff accountable for the reduction or elimination of errors while maintaining acceptable levels of consistency. To include maintaining Quality Control, Reg. CC, cash log and teller and desk transaction errors and to address training needs surrounding higher than allowed error ratios.
• Maintain the highest levels of knowledge and understanding of all electronic banking channels.

• Embrace technology; utilize the capabilities of the core operating system to create efficiencies in work flow. Increase customer loyalty with effective service recovery.
• In collaboration with the Regional CBO, set business growth goals based on a solid understanding of Mountain One's business strategy. Develop and execute strong business development plans to increase deposit growth, loan sales, and banking services. Implement Community Banking programs or initiatives in the branch to drive results.
• Manage the effective and cost efficient operation of your branch.
• Implement and oversee sales strategies and tactics for the branch. To include the tracking and monitoring of sales and service campaigns throughout the calendar year.
• Represent Mountain One as a professional, strong and consistent presence in the community as a volunteer for local chamber groups, municipal boards and committees, and local Rotary groups. Be present at community functions such as fundraisers and parades; participate in local, non-profit functions and business development groups; to include local committee's or Boards.

• Reinforce the company’s sales and service culture to increase internal referrals and referrals to our financial partners.
• Develop relationships with key bank partners, such as;
  Commercial, Mortgage, Insurance and Investments.
• Demonstrate understanding of branch customer base; identify target markets, cultivate top personal and business relationships with consistent…