Learning Center Coordinator

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world.

We areat the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead.

Scope of Position

This highly organized and customer-focused individual, as part of the Learning Center team, will be responsible for coordinating the end-to-end logistics and execution of customer training programs and sales events. This role supports the delivery of high-impact training experiences that strengthen customer relationships and enable sales success across the organization. This position does not have direct reports.

Primary Job Duties and Responsibilities

• Coordinate customer training programs hosted at Watts National Learning Centers, including travel, lodging, food and beverage, entertainment, and on-site logistics.
• Manage customer registration, confirmations, and pre- and post-event communications to ensure a seamless attendee experience.
• Maintain training and event calendars, schedules, budgets, and expense tracking documentation.
• Prepare and organize welcome packets, name badges, training materials, and customer-facing collateral.
• Support Learning Center setup, room configurations, and onsite materials for training and sales events.
• Serve as the primary on-site point of contact during training events, ensuring real-time issue resolution and exceptional customer service.
• Order, track, and manage training materials, promotional items, and office supplies for the Learning Center.
• Assist with weekly expense reporting and administrative support for the Learning Center.
• Support coordination of special events and off-site sales meetings as needed.
• Assume responsibility for other projects and duties as assigned by leader or Company management.
• Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)

Required Qualifications

• Bachelor's degree in Communications, Marketing, Hospitality, Event Management, or a related field (or equivalent relevant work experience).
• Minimum of 2+ years of experience in event coordination, training administration, hospitality, or customer-facing support roles.
• Strong organizational, time-management, and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Understanding of and adherence to applicable policies, procedures, and safety practices.
• Must successfully establish employment eligibility and complete required background checks as a condition of employment.

Preferred Qualifications

• Experience supporting corporate training programs or sales events.
• Familiarity with event, CRM, or marketing platforms such as Tripleseat, Marketo, Canva, or similar tools.
• Strong professional presence with excellent written and verbal communication skills.

General Applicable Company Competencies

• Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts' seven cultural beliefs:
  Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

While performing the job duties, you will be working in an office environment. You will be required to work in the office at the N. Andover, MA location three days per week (Monday - Wednesday) and can work remotely two days per week (Thursday…