Dispatcher, Customer Service​/HelpDesk

Position Overview

Responsible for daily dispatching of the reservations to the chauffeurs.

• Ensure that all customers are picked up on-time.
• Responsible for knowing the location of all vehicles at all times while dispatching.
• Keep dispatch screen updated and coded accurately at all times.
• Communicate all changes and details with your chauffeurs, wingman, and any other appropriate personnel or customers.
• Oversee the checking in and out of vehicles and equipment, and communicating to the appropriate source any damage, loss, or abuse of either.
• Interact with office staff, managers, clients, and chauffeurs to ensure the accommodation of and/ or special requests pertaining to certain jobs.
• Take all customer calls that include reservations, changes, or cancellations.
• Handle customer complaints immediately, courteously, and efficiently.
• Report any problems with any reservation by creating an incident report.
• Coordinate rental vehicles when needed.

• 401(k)
• Health Insurance - Medical, Dental & Vision Coverage
• Paid time off
• Sign on and referral bonus program

Location:

89 RIDGE RD, N Arlington, NJ 07031