Dispatcher, Customer Service​/HelpDesk

About the Organization Avalon Transportation is one of the leading and fastest-growing transportation companies that delivers premium chauffeured services worldwide to our discerning clientele by our dedicated team of trained professionals. From service by the hour to specialty city-to-city road shows and every destination in between, Avalon Transportation believes your valuable travel time deserves nothing less than the best. Twenty-four hours a day/ 365 days a year, our customer service representatives are available on-site to anticipate our clients' needs and guarantee every request is met with personal attention.

Our fully computerized infrastructure quietly ensures accuracy and to-the-minute updates regarding all dispatch, reservations, and billing information. The Avalon Transportation chauffeur is a consummate professional-highly trained and required to complete a rigorous and detailed program before they take the wheel.

Category:
Dispatch

Division:
Avalon Transportation LLC

Location:

NJ BRANCH

Position:
Dispatcher

Class:
Full-Time

Responsible for daily dispatching of the reservations to the chauffeurs.

Pay: $20 - $23 per hour

Sign On and Referral Bonus Program

• Ensure that all customers are picked up on time.
• Responsible for knowing the location of all vehicles at all times while dispatching.
• Keep dispatch screen updated and coded accurately at all times.
• Communicate all changes and details with your chauffeurs, wingman, and any other appropriate personnel or customers.
• Oversee the checking in and out of vehicles and equipment, and communicating to the appropriate source any damage, loss, or abuse of either.
• Interact with office staff, managers, clients, and chauffeurs to ensure the accommodation of and/or special requests pertaining to certain jobs.
• Take all customer calls that include reservations, changes, or cancellations.
• Handle customer complaints immediately, courteously, and efficiently.
• Report any problems with any reservation by creating an incident report.
• Coordinate rental vehicles when needed.

• 401(k)
• Health Insurance - Medical, Dental & Vision Coverage
• Paid time off
• Sign on and referral bonus program

Location:

89 RIDGE RD, N Arlington, NJ 07031

Exempt/Non-Exempt:
Non-Exempt

Shift: Evenings

• Must be knowledgeable of airports, hotels & entertainment venues. Knowledge of New Jersey/ New York area a must.
• Must be familiar with a Limousine Dispatching program SANTA CRUZ Preferred.
• Excellent customer service skills and must be able to communicate effectively with clients and chauffeurs.
• Ability to prioritize and multitask in a busy environment, while still following through and completing all tasks.
• Computer literate, able to update flights, maps, etc.
• Ability to work in a fast-paced environment and make quick and precise decisions.
• Experience in the limo industry required.
• Ability to make good judgement and decision in handling client’s situation.
• Heavy dispatch and customer service experience required.

Open Date: 6/16/2026

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.