VIP Reservations Trainer/Lead Agent
Job in
North Arlington, Bergen County, New Jersey, 07031, USA
Listed on 2026-07-09
Listing for:
Avalon Transportation
Full Time
position Listed on 2026-07-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, Event Manager / Planner
Job Description & How to Apply Below
VIP Lead Agent/ Trainer
Pay: $20-24/hr
Shift: All shifts available, able to be flexible - work evenings & weekends
Sign on & Referral Bonus available!
Responsibilities And Duties- Assist VIP Reservations Agents upon hire, any new training for existing employees, and refresher instructions as needed.
- Responsible for accurately booking chauffeured ground transportation (local, nationwide, and international) as well as farming to our national affiliates out of our NJ/NY office. Reservations come in through several channels.
- Must be able to multi-task, frequently switching between heavy phones, emails, and managing many projects simultaneously with ease and confidence.
- Responsible for continuously monitoring all incoming reservation channels (phone, several email inboxes, online bookings) while responding to client requests promptly and professionally.
- Responsible for monitoring the status of national rides to ensure clients are provided excellent customer service from our affiliate network.
- Independently review client reservations for accuracy and quality.
- 401(k)
- Dental insurance
- Health insurance
- Referral program
- Vision insurance
Location:
89 Ridge Rd, North Arlington, NJ 07031
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