Welcome Coordinator

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.

Title:

Welcome Coordinator

Company:
Oak Street Health

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. They are the face of our clinic and the glue that keeps our center operations efficient. They perform administrative tasks that allow our broader teams to deliver an unmatched patient experience and make Oak Street a great place to work.

Their responsibilities include scheduling patient appointments, managing inbound and outbound phone calls, fax and mail distribution, and providing friendly, flexible support to the Service Team.

• Welcoming patients and guests
• Conducting visit check‑in and assisting patients with required forms
• Collecting co‑pays
• Updating patient information and making changes in electronic medical record platform
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

• Strong computer skills and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization
• Some college education (preferred)
• Experience in a customer service setting (strongly preferred)
• Flexible and positive attitude
• Welcoming and nurturing attitude toward older‑adult patients
• High level of integrity

Pay Range: $17.00 - $28.46 per hour. The actual base salary offer will depend on experience, education, geography and other factors. The position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to base pay.

Benefits include medical, dental, and vision coverage; paid time off; retirement savings options; wellness programs; and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.