Office Manager

About The Role

As an Office Manager at Castleton Home Care, you will play a crucial role in ensuring the efficient scheduling of client services, managing billing processes, and providing essential administrative support to our dedicated team.

• Client Scheduling:
  Coordinate and manage the scheduling of client appointments and services, ensuring efficient allocation of resources and caregiver availability.
• Billing and Invoicing:
  Oversee the billing process, including invoice creation, submission of claims to insurance providers, and tracking of payments.
• Telephone and Communication Management:
  Handle incoming calls, provide information to callers, route calls to appropriate staff, and manage communication channels.
• Administrative Support:
  Perform a variety of administrative tasks such as filing, data entry, record keeping, and the preparation of reports.
• Client and Staff Interaction:
  Serve as a point of contact for clients and staff for general inquiries, providing assistance and directing concerns to the appropriate personnel.
• Supplies and Equipment Management:
  Ensure that office supplies and equipment are adequately stocked and maintained.
• Compliance and Documentation:
  Maintain accurate and confidential records, ensuring compliance with state regulations and company policies.
• Team Coordination:
  Assist in coordinating staff meetings, training sessions, and other team activities.

• Associate's or Bachelor's degree in Business Administration, Healthcare Administration, or a related field preferred but not required.
• Must pass a background check, fingerprinting, and drug test.
• Minimum of two years of experience in an office management or administrative role, preferably in a healthcare or home care setting.
• Proficiency in office software (e.g., Microsoft Office Suite), billing software, and electronic health record systems.
• Strong organizational and time‑management skills, with the ability to multitask and prioritize effectively.
• Excellent verbal and written communication skills, with a focus on customer service and interpersonal interactions.
• Capable of addressing and resolving administrative and operational issues efficiently.
• Ability to handle sensitive information with the highest degree of integrity and confidentiality.

• Above-Industry Pay:
  Pay rates that surpass industry standards, with overtime and holiday pay.
• Flexible Scheduling for Work-Life Balance.
• Professional Growth & Development:
  Continuous learning opportunities and a clear path for advancement.
• Supportive Community & Recognition: 24/7 caregiver support line and recognition program.

2300 Lakeview Parkway, Suite 700, Alpharetta, GA 30009