Order Management Specialist - Main Office

Work Order Management Specialist About the Organization

Case Facility Management Solutions is an industry leader in exterior facility services, focused on snow and landscape services. Case FMS services over 30,000 small and large commercial sites across 50 states and we continue to grow at a rapid pace. If you are looking for an opportunity to join a dynamic team in a company that is continuously expanding, visit our website at  to learn why Case's employees describe a typical day as challenging, exciting, rewarding and fun!

• Monitor, review, and prioritize incoming service requests.
• Track assigned work orders through completion and ensure client deadlines are met.
• Identify aging or at-risk work orders and escalat...
• Maintain accurate updates and documentation within company systems.

• Proactively follow up with Operations teams regarding outstanding service requests.
• Communicate service status updates and assist in resolving delays.
• Support SLA compliance through regular monitoring and follow-up.

• Generate and distribute recurring reports.
• Consolidate and validate data from multiple systems.
• Monitor trends and provide visibility into aging work orders.

• Provide backup support during periods of high volume or team absences.
• Assist with special projects and operational initiatives as assigned.

• 1-2 years of experience in customer service, administrative support, dispatching, operations support, or a related field.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, including Excel.
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage competing priorities.
• Experience with work order management systems, CRM platforms, or dispatching software.
• Experience in facilities management, property management, or service operations.
• Strong attention to detail and accuracy.
• Ability to work independently and stay organized.
• Proactive problem-solving and follow-through.
• Comfortable working in a fast-paced, deadline-driven environment.
• Desire to learn, grow, and advance within the organization.

Full-Time/Part-Time Full-Time Location Main Office Number of Openings 2

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.