Customer Service Representative

R Customer Service Representative (Open)

Location:

North Attleboro, MA - Retail shop

How will you CONTRIBUTE and GROW?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Airgas, we RESPECT, HONOR and VALUE diversity.

Airgas is Hiring for a Customer Service Representative in Billerica, MA!

We are looking for you!

• $25 - $27 per hour plus Bonus

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.

• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

• Early Access: Your benefits start after just 30 days of employment

The Customer Service Representative (CSR) provides collaborative support services for all phases of the order fulfillment process to Airgas customers primarily over the telephone both locally and for remote locations in a region. The CSR
cultivates long-term customer partnerships and delivers exceptional customer service through support including sales
, order entry
, collaborative pricing alignment
, master file maintenance
, inquiry resolution
, expediting
, product research with vendors
, and coordination with internal departments including field sales
.

• Maintains high-quality customer service by assisting customers via telephone
  , email
  , fax
  , or in person,
  facilitating all phases of order fulfilment for industrial, medical, and specialty gases
  , as well as welding and safety equipment
  , power and hand tools, and other products/supplies
  .

• Answers and responds to incoming telephone inquiries from our customers
  .

• Facilitates sales
  , taking customer orders and serving as a trusted resource for Airgas customers
  .

• Demonstrates comprehensive knowledge of all order-entry
  , data research
  , and service resolution processes necessary to support customers
  .

• Executes data entry for sales and sales-related processes
  , including new account set-up and maintenance of existing customer accounts
  .

• Provides data entry and maintenance for customer contact pricing
  .

• Ensures customer inquiries regarding billing questions
  , cylinder balances
  , order status
  , and delivery timing are promptly and courteously addressed, providing attentive follow-up as necessary.

• Researches products with vendors
  , including pricing and availability
  .

• Researches and builds alignment to resolve order delivery cycle challenges
  .

• Researches and reviews
  customer account balances
  , invoices
  , and leases
  .

• Interfaces with sales
  , customers
  , branches
  , and other operating areas to provide timely and accurate communication regarding capabilities
  , delivery
  , and various operating requirements
  .

• Interacts with internal departments to coordinate deliveries and foster customer satisfaction
  .

• Supports other duties and special projects as assigned.

• High school diploma or equivalent.

• Prior Customer Service / Inside Sales experience.

• Hands-on proficiency with SAP (listed as preferred on posting, but prioritized during screening to minimize baseline training time).

• Google Platform experience (Google Workspace/Suite).

• Extreme attention to detail (handling precise tank, billing, and operational adjustments).

• Excellent customer service &
  communication skills
  , demonstrating a clear and effective speaking manner to share information with customers and colleagues
  .

• Working knowledge of Microsoft Office Suite
  : Outlook
  , Word
  , Excel
  , and Power Point .

• Thoughtful problem-solving and analytical skills
  ..

• Collaborative team orientation with the ability to support individual task execution.

• Ability to prioritize effectively and foster progress in a dynamic work environment
  .

• Detail-oriented
  .

• Practical math skills
  , including addition, subtraction, multiplication, and division across units of measure, fractions, rates, ratios, and percentages

• Additional post-high school education or specialized training
  .

PHYSICAL DEMANDS:
The characteristics listed below are representative of the physical demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable…