Truck Dealership Shop Foreman

Our client sells and services top name vehicles in the trucking industry. They are seeking an experienced Repair Shop Supervisor to oversee a team of experienced Diesel Mechanics and Technicians in a high volume location. M-F schedule with salaried compensation in the $40+an hour range. Seeking experienced shop foreman with supervisory experience.

Ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

• Recruits, interviews, and motivates qualified service technicians.
• Assists technicians in developing their skills.
• Ensures that all repairs are assigned to qualified and properly trained technicians in an equal and fair manner.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Ensures repairs are quoted correctly.
• Checks progress of each repair order throughout the day.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Road tests vehicles to quality-check work performed.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.
• Handles all customer complaints within 24 hours, informing other managers as appropriate.
• Monitors technicians' daily productivity reports and timecard records.
• Monitors shop condition, including cleanliness, safety and the condition of shop equipment and reports problems to the service manager or dealer.
• Ensures the proper care, storage and inventory of special tools.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Fills in for service advisor when necessary.
• Provides technical support for technicians when necessary.
• Reports problems to the service manager or dealer.
• Attends managers meetings as requested.
• Strives for harmony and teamwork within the department and with all other departments.