Consumer Loan Operations Supervisor

Pre-employment background checks, such as criminal reports, credit reports, and drug tests, will be required. Job offers are contingent on completing all pre-employment background screenings.

To be considered for this position, applicants must complete all required sections of the application in full. Incomplete applications will not be considered. We encourage you to carefully review your submission to ensure all required information is provided before applying, as this is necessary to move forward in the selection process.

Summary:

Under the general direction of the Consumer Loan Operations Manager, ensures that the SRP FCU lien position is secured and maintained on collateralized consumer loans. Supervises collateral specialists in their daily functions and is responsible for training new hires in the position. Also ensures file vault functions are completed. Responsible for maintaining updated state title policies and procedures.

Essential Duties and Responsibilities:

Responsible for selling and cross-selling Credit Union services to current and potential members. Credit Union services are to be promoted using the "member benefit-based approach".Fully complies with the requirements of all Credit Union policies, including but not limited to the Bank Secrecy Act, the Patriot Act and OFAC Policies.

Trains collateral specialists in their job functions and monitor their individual progress.

Ensure collateral related functions have adequate backup.

Ensures that the file vault responsibilities are completed.

Communicates to credit union employees on current title policies and procedures.

Assist with the creation and maintenance of departmental procedures.

Reviews the report of outstanding titles and works towards resolution.

Communicates directly with the motor vehicle divisions, in various states, on specific title resolution.

Keeps management updated on major title cases.

Supervises communications with insurance companies in obtaining proper documentation for payoffs on total losses, GAP claims and mechanical breakdown insurance refunds.

Files total loss, Gap, and Gap Advantage claims.

Processes/disburses employees’ and volunteers’ loans under strict confidentiality.

Maintains Credit Union employee and volunteer loan files

Handles disputes received through E-Oscar Processes claims related to Life and Disability Insurance Responsible for managing CPI billing files, processing add-ons, and handling refunds

In response to various audit and examination requests, assists management in the review of collateral records.

Assist in filing and maintaining UCC records.

Assist in reconciliation of UCC filing fee general ledger as needed.

May be assigned other task by appropriate line supervision.

Supervisory Responsibilities Directly supervise collateral specialist in the Consumer Loan Operations department. Carry out supervisory responsibilities in accordance with organization’s policies, procedures and applicable laws. Responsibilities include training employees; planning, assigning and directing work; appraising performance; coaching employees; addressing complaints and resolving problems.

Education/Experience Bachelor’s Degree in Business Administration, Finance or a related field. 7 years of related experience required, up to 5 years preferred.

Technical Skills To perform this job successfully, an individual should have knowledge of Microsoft Office software including Windows, Word, Excel, and Outlook Email /Calendar.

Experience with Meridian Link or another consumer loan system preferred.

Leadership Skills Other

Skills:

Excellent written and verbal communication.

Strong problem-solving and decision-making skills.

Member- and mission-focused, with a passion for innovation and community impact.

High level of initiative, creativity, and follow-through.

Physical Demands:

May be required to stand, use hands, and reach with arms.

May be required to walk, stoop, kneel, or crouch; occasionally required to sit, climb, or balance.

Must be able to lift up to 25 lbs.

Requires ability to communicate effectively in person, on the phone, and via digital channels.

Vision requirements include close, distance, and peripheral vision, as well as depth perception and focus adjustment.
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