Commercial Services Officer

Pre-employment background checks, including criminal records, credit reports, and drug tests, will be required. Job offers are contingent on successfully completing all pre-employment background screenings. Applicants must complete all required sections of the application. Incomplete submissions will not be reviewed or considered.

Summary:

Under the direction of the Director of Business Services, the Commercial Services Officer is responsible for delivering operational excellence and exceptional service to Business Banking/Commercial members by overseeing business deposit account onboarding, treasury management implementation, business online banking administration, merchant services support, and ongoing relationship servicing. This position serves as the operational liaison between Business Banking, Commercial Lending, Branch Operations, Treasury Services, Information Technology, Compliance, and third-party vendors to ensure efficient implementation and servicing of business products and services.

The Commercial Services Officer partners closely with Commercial Relationship Managers, Small Business Relationship Managers, Commercial Credit, and Member Experience teams to support portfolio growth, deepen member relationships, improve operational efficiencies, and identify opportunities for additional products and services. The position also leads operational projects, assists with new product implementation, develops business processes, and ensures compliance with all applicable regulations and Credit Union policies.

Essential Duties and Responsibilities:

Business Member Onboarding & Treasury Services Responsible for selling and cross-selling Credit Union services to current and potential members. Credit Union services are to be promoted using the "member benefit-based approach".Fully complies with the requirements of all Credit Union policies, including but not limited to the Bank Secrecy Act, the Patriot Act and OFAC Policies.

Coordinate and manage onboarding for all Business Banking deposit relationships.

Implement and support Treasury Management services including but not limited to: ACH Origination, Wire Services, Remote Deposit Capture, Positive Pay, Business Online Banking, Merchant Processing, Extended Deposit Insurance Programs Ensure timely implementation of new membership onboarding and treasury services while maintaining superior member experience.

Serve as the primary operational resource for complex business and commercial deposit relationships.

Assist members with ongoing maintenance, account updates, authorized signer changes, and service modifications.

Provide advanced troubleshooting for business online banking and treasury-related issues.

Business Banking Operations Develop and maintain expertise in all Business Banking products, treasury services, digital banking platforms, operating systems, and supporting technologies.

Maintain documentation supporting business account setup, operational procedures, and service implementation.

Review documentation for accuracy and regulatory compliance.

Coordinate with Operations and Business Services to resolve operational issues.

Support annual reviews by collecting and maintaining required financial documentation.

Assist commercial lenders with documentation necessary for loan servicing and relationship management.

Participate in testing and implementation of new products, systems, and software enhancements.

Identify opportunities to streamline workflows and improve operational efficiencies.

Member Relationship Development Build trusted relationships with Business Banking and Commercial members by delivering timely, accurate, and consultative service.

Identify opportunities to deepen relationships through treasury services, deposit products, merchant services, lending referrals, and digital banking solutions.

Collaborate with Commercial Relationship Managers and Small Business Relationship Managers to provide comprehensive financial solutions.

Promote Credit Union products using a member benefit-based approach.

Respond promptly to member inquiries and proactively communicate throughout implementation and servicing.

Operational Excellence & Collaboration…