Patient Account Representative

Description

AO Multispecialty Clinic is a trusted healthcare organization in the CSRA, known for providing compassionate, high-quality patient care. We are committed to supporting our patients, our community, and our team members. If you are detail-oriented, dependable, and thrive in a collaborative healthcare environment, AO Multispecialty Clinic offers an opportunity to make a meaningful impact every day.

The Patient Account Representative works under the guidance of the Billing Manager to assist the patients of our oncology & hematology practice. This team member works closely with other members of the Billing Department, as well as the physicians, registered nurses, and outside patient assistance sources.

• Complete financial assessments on all new patients requiring chemotherapy/infusions/injections. This includes assessment, follow up on documentation, payment plans, resource list, and applications daily
• Assist patients with assistance foundations, co-pay programs, and other assistance needs as identified
• Redirect patient to appropriate resources as needed
• Work with drug companies/reps for drug assistance for uninsured patients
• Initiate payment plans for patients with balances

• Hiring Manager:
  Michelle Lemon
• Minimum of 6–12 months in current position required.
• Must be in good standing and performing at or above expectations in current role.
• Interview with the hiring manager is required.
• High school diploma or equivalent required; additional coursework in healthcare administration or a related field preferred.
• Previous experience in medical scheduling, referrals, or healthcare administrative support strongly preferred.
• Familiarity with electronic medical records (EMR/EHR) systems required.
• Ability to maintain patient confidentiality and comply with HIPAA regulations.
• Reliable attendance and the ability to work standard clinic hours.