RN House Supervisor Nights; Columbia

Job Summary

The RN House Supervisor is a registered professional nurse who provides hospital‑wide leadership to all departments and divisions through the effective use of advanced competencies in communication, job knowledge, professionalism and business skills. The role promotes the creation of a center of excellence for staff recruitment and retention, and for clinical and business outcomes. The RN House Supervisor is a member of the leadership team and is responsible for overseeing hospital activities in the absence of the hospital president, administrators and department directors, including clinical, financial, human and material resources deployment and associated goals.

The RN House Supervisor reports directly to nursing resources leadership and indirectly to the administrator on call, partners with hospital leaders and medical staff, and meets and exceeds the hospital’s mission, vision and goals.

• Promotes the hospital image and maintains a helpful attitude toward employees, physicians, visitors and the community to enhance the hospital’s reputation as a healthcare provider.
• Presents self in a positive manner reflected by personal attire and etiquette.
• Maintains confidentiality of hospital/departmental information.
• Strives for operational excellence within Nursing Services to ensure the delivery of quality nursing services in accordance with applicable policies and procedures and professional standards.
• Responds to day‑to‑day operational situations within the hospital in an appropriate manner and communicates with staff, visitors and physicians as necessary to promote a positive outcome.
• Maintains effective and appropriate staffing as evidenced by ongoing budgetary analysis in interdisciplinary collaboration with departmental leaders.
• Conducts effective coaching consistent with Human Resources policies.
• Maintains contact with managers to inform them about coaching events.
• Effectively supervises, coordinates and directs hospital operational functions (e.g., Incident Command and initiating emergency procedures).
• Promotes and monitors services and programs as reviewed by the Chief Nursing Officer and Nursing Services (e.g., nursing‑driven protocols and hourly rounding).
• Serves as a role model for all employees by adherence to and reflection in a positive attitude toward hospital policies, programs and activities.
• Assists the material management department with the provision of patient care equipment as needed.
• Facilitates activities that contribute to patient throughput from Emergency, admission to units through discharge (e.g., direct admissions, EMS).
• Researches and secures necessary resources to support patient care and site safety.

• Responsible for communication that ensures information is shared for effective operations.
• Seeks out, understands, listens and conveys clear information as needed in written and verbal forms.
• Provides accurate and timely information for shift report.
• Demonstrates ability to implement problem‑solving mechanisms in both routine and emergency situations.
• Investigates and responds appropriately to all complaints and takes effective service recovery corrective action when necessary in accordance with policies and procedures.
• Demonstrates ability to identify and resolve interpersonal or professional conflicts when dealing with members of the organization.
• Consistently demonstrates tact, courtesy and positive attitude in communications and interactions with other employees, visitors, physicians and the public.
• At all times presents the department and the hospital in a positive manner.
• Demonstrates willingness and ability to initiate and implement change, communicating problems to appropriate managers, department director and/or as needed or as they occur.

• On‑site Command Center leader, including establishing the command center or facilitating emergency response.
• Implementation of surge plan as needed.
• Recognizes patient volume and safety concerns and escalates to appropriate leadership if diversion needs to be considered.
• Partners with other facilities…