Office Assistant

Office Assistant Job Description

Office Assistants are responsible for processing appointments, customer reception and encounter management of both visits in person and contacts by phone. They process medical information, including results and encounter documentation that may be electronic or paper, and may have primary or back‑up responsibility for managing encounter charge posting and clinic billing functions accurately and timely. They assist with questions regarding patient care and service, and perform additional responsibilities as directed by the Clinic Supervisor or Clinic Director.

Internal Medicine / Addiction Medicine

Full‑time – 40 hours per week

• Answers all incoming calls to the clinic and forwards calls to the appropriate individuals or takes detailed messages as appropriate.
• Completes patient check‑in process by verifying that all patient information is current and accurate and by preparing the patient file for the clinical staff.
• Completes patient check‑out process, taking and posting personal payments, entering charges on the charge ticket and totaling.
• Enters payments into the cash drawer and reconciles the cash drawer totals on a daily basis, preparing bank deposits on a daily basis.
• Greets patients and visitors to the clinic.
• Performs general clerical functions including preauthorization or referral checks/follow‑up, managing deposits, balancing cash box, ordering office supplies, and managing electronic and paper records related to encounters.
• Provides general assistance to patients and/or visitors as needed.

• High School diploma (required).

Estimated Compensation Range: $17.79 – $27.57 per hour, based on experience.

• On‑site classroom learning programs and internet courses.
• Generous tuition reimbursement program to help staff achieve their goals.
• Professional and personal development opportunities.