Universal Banker , II, III - North Aurora, IL

Position Overview

The Universal Banker positions, Levels I, II and III (Universal Banker, Senior Universal Banker and Universal Relationship Banker) are responsible for providing front‑line customer service and sales, accurately opening and closing accounts, performing account maintenance, profiling customers for new sales and cross‑sell opportunities, and performing basic Teller functions as needed.

• Meets sales and service goals by actively engaging in bank sales processes including profiling, building strong customer relationships, utilizing sales and customer service software, and participating in sales campaigns.
• Accurately opens, closes, and maintains customer accounts according to established policies and procedures.
• Utilizes strong knowledge of bank products and services to advise new and existing customers of the bank’s comprehensive portfolio.
• Maintains a high level of customer service to assist the branch in obtaining the highest customer service ratings.
• Utilizes cross training as a Teller to fill in as needed behind the Teller line to handle basic transactions.
• Maintains working knowledge of all internal and legislated compliance and regulations.
• Responsible for operational accuracy and compliance (records, TD Ops, BSA/Fraud, BAI, Signature Cards, CIP, Beneficial Ownership).
• Maintains flexibility in work schedule, including opening/closing branch as needed and demonstrating willingness to fill in at other locations.

• Meets elevated sales and service goals through daily customer interactions and proactive sales opportunities.
• Leads branch by example through exceptional customer service.

• Manages a book of retail banking clients by maintaining regular contact and serving as a liaison to other business lines.
• Meets elevated sales and service goals through daily customer interactions and proactive sales opportunities.
• Proactively connects with prospects and clients in pursuit of new and cross‑sales opportunities, deepening customer relationships and loyalty.
• Refers clients to other lines of business such as wealth management, mortgage and commercial banking.
• Supports and trains colleagues on advanced products such as IRAs and loans.

• High school diploma (or equivalent) and one year of related experience, or equivalent combination of education and experience.
• Must become licensed with NMLS registration within 60 days of assuming the role and meet bank training requirements.
• Must work on‑site to perform responsibilities of this position.

• High school diploma (or equivalent) and two years of related experience, or equivalent combination of education and experience.
• Must become licensed with NMLS registration within 60 days of assuming the role and meet bank training requirements.
• Must work on‑site to perform responsibilities of this position.

• High school diploma (or equivalent) and three or more years of related experience, including banking, sales, client relationship management, or cash handling.
• Must become licensed with NMLS registration within 60 days of assuming the role and meet bank training requirements.
• Must successfully complete Universal (Relationship) Banker cross training development plan curriculum.
• Must work on‑site to perform responsibilities of this position.

• Demonstration of excellent customer service and professional communication.
• Dedication to product promotion, sales referrals, and cross‑selling products/services.
• Math and computer proficiency; technical aptitude toward learning and utilizing bank software applications.
• Basic understanding of banking, check processing, credits and debits.
• Focus and organization during periods of high volume or interruption.
• Reliability and commitment to work; follow‑through on all tasks.
• Knowledge and compliance with bank rules and regulations.

• Associate or Bachelor’s degree…