Customer Service Associate - Automotive Finishes

Job Description

The Customer Service Associate is responsible for delivering products to customers from Sherwin‑Williams branches using company vans or pick‑up trucks. The associate ensures deliveries are complete, packed correctly, and safely delivered to the correct customer. They also receive, prepare, and move orders, and are expected to provide customer service, monitor inventory, and operate color retrieval and paint‑mixing machine equipment as needed.

Location:

Automotive Branch #9305, 490 Clearwater Drive, North Aurora, IL 60542.

Schedule:

Part‑time, Monday through Friday 8:00 AM–5:00 PM (hours may vary based on business needs).

Benefits:
Eligible for performance‑based bonus, health benefits including prescription savings and virtual physician visits, retirement and savings benefits, and generous time off (vacation, holidays, and military leave).

• Prepare orders for delivery or pick‑up according to schedule (load, pack, wrap, label, ship)
• Load and unload products from deliveries
• Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks/pallet jacks, carts, etc.
• Assist customers in person and over the phone
• Process sales transactions in the POS accurately and consistently with policies and procedures
• Communicate and cooperate with supervisors and coworkers
• Keep a clean and safe working environment and optimize space utilization
• Follow quality service standards and comply with procedures, rules, and regulations
• Ensure that the stockroom is organized
• Operate color retrieval and paint‑mixing machine equipment as needed
• Comply with inventory control procedures and assist with physical inventory process
• Complete monthly and quarterly safety training

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship now or in the future
• Must have a valid, unrestricted driver’s license
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, with or without reasonable accommodation

• High School diploma or GED
• One (1) year of experience using material handling equipment (e.g., forklifts, pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, conveyor belts, etc.)
• One (1) year of experience in customer service, retail, or sales

Job duties involve contact with customers, including minors, and access to cash and payment methods, electronic equipment, personal information, store merchandise, and other items of value. The company requires a background criminal history review to protect the safety of its customers, staff, employees, vendors, contractors, and the public.

Sherwin‑Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other protected characteristic. As a VEVRAA Federal Contractor, priority referral of protected veterans will be sought.

The recruiting team will never request a payment or sensitive personal information such as financial or bank account numbers during the application process.