Lead Supply Chain Technician 1st Shift

Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas’® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann’s® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA! More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal.

In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.

The Service Supply Chain Tech Lead is a 100% onsite role that plays a critical role in ensuring optimal order fulfillment and service execution within the North Aurora DC. This position will serve as a WMS knowledge expert responsible for proactively monitoring and resolving service gaps, supporting inbound and outbound operations, and driving continuous improvement in service metrics and inventory accuracy.

• Salary: $28.20 per hour.
• Shift hours: 6:00am - 6:00pm.
• Benefits:
  Retirement, Medical, Dental, Holidays, Paid Time Off.

• Navigate warehouse management system through daily operations to gather/analyze data and provide order fill solutions
• Proactively review order fill at the SKU level for all customer types (Bulk, Pick to Route, Pick to Store) after each wave. Identify and close gaps through re-runs, inbound execution, and other corrective actions to ensure cuts are invisible prior to final dispatch.
• Review order fill across unit, sleeve and case picks as well as full basket metrics.
• Communicate service metrics (order fill, on-time delivery) and major service impacts to the DC team and sales for the service area.
• Support the WMS Systems Specialists by ensuring execution of the inbound/outbound schedules and prioritization of high-impact unloads and replenishments.
• Monitor scanning compliance by the DC loading team; identify gaps and associate-level performance issues.
• Complete Oracle WMS system requirements to verify all loads are marked as “shipped,” ensuring accurate updates to sales handhelds.
• Assist with creation and updating training materials as needed.
• Backup WMS Systems Specialist as needed.
• Other duties as assigned.

• Identify root cause of order fill gaps, with a focus on high-volume cuts, and develop action plans in collaboration with service leads, service managers, and the supply chain team.
• Review major claims issues for top-priority sales centers and partner with sales teams to address route-level gaps.
• Analyze returned product transactions from LFSP (Multi-step) stores, to ensure proper accountability and disposition.
• Investigate daily scrap, determine root causes, and collaborate with bakeries, DC leaders, and planning teams to resolve issues.

• Perform inventory counts and reconciliation processes.
• Support execution of inventory standard operating procedures to maintain and improve inventory accuracy.

• High School Diploma or equivalent (GED) is required.
• One year of customer service experience in distribution center operations, supply chain, or logistics preferred.
• Strong analytical skills with the ability to identify and resolve service gaps.
• Previous use of warehouse management systems (WMS).
• Knowledge of Oracle systems is a plus.
• Excellent communication and collaboration skills.
• Ability to work a flexible schedule aligned with operational needs.
• Strong computer skills (Ex. Pivot Table, XLookup, Macros).
• Well organized and able to manage multiple priorities.

#YOUBELONGATBBU

Equal Opportunity Employer/Disabled/Veterans.

The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job.

Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.