General Manager I

Overview

The General Manager I is responsible for the operation and financial performance by providing direction and leadership to exempt and non-exempt associates at this facility. This position is responsible for developing and leading a team that will manage the employee performance, inventory, vendor, carrier, and customer relationships. This role is ultimately responsible for ensuring that orders are selected accurately and packed/shipped without damage for timely delivery.

This position reports to the Director of Warehouse Operations.

Responsibilities

Operations Management

* Ensures operational procedures for executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy in place.

* Develops and manages a comprehensive strategy for the facility by shaping requirements, assessing deliverables and utilizing resources to help eliminate process problems.

* Plans long-term labor needs based on sales, forecasts and historical data

* Conducts analysis of workload compared to labor hours and equipment.

* Manages between 1-2 dedicated customers in the same building or public accounts in the warehouse.

* Typically manages 100, square feet of facilities and up to 100 employees during non-peak times.

* Collaborates with teams from other facilities to share knowledge, problem solve
Financials

* Responsible for facility P&L and budget preparation.

* Audits all billing activity for accuracy. Properly signs and authorizes all purchase order requisitions, vouchers and customer billing.

* Ensures proper percentage of labor is charged to respective departments to ensure proper factoring is achieved to identify accurate productivity.

* Reports out on locations financial and operational performance.

* Conducts monthly review of aging for accounts receivable and works closely with the Director and Corporate office to recover balances in a timely fashion.

* Conducts annual review of customer contracts, determining and recommending annual increases to the Regional Vice-President and Director of Business Development.

* Drives continuous improvements to safety, quality, cost and delivery while growing and expanding capabilities within the warehouse.
Employee Relations/Development

* Ensures the daily pre-shift meetings cover previous productivity, operational problems, forecasting workload and any other pertinent company information.

* Ensures proper staffing and support hiring for all facility operations.

* Ensures all new employees are properly on-boarded; completing required paperwork and following a structured training schedule.

* Produces and effectively communicates department goals and individual performance goals that ensure the facility achieves operational success.

* Manages and maintains good human resources practices with direct reports, and adherence to established corporate and department policies and procedures

* Works with Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations.

* Travels to other warehouses and participates in department or company meetings, as necessary

* Provides feedback, coaching, guidance, and recognition to enhance other's skill development.

* Plays an active role in employee development and talent selection.

* Acts as a role model for the department in support of corporate purpose, vision, and values.

* Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals and makes recommendations and approves annual compensation increases.

* Exhibits a commitment to self-development by staying current on information, tools, and systems.
Safety and Security

* Implements safety and sanitation schedules that ensure the facilities compliance with corporate, OSHA, FDA, AIB or ASI standards.

* Coordinates all alarm-monitoring systems and reviews sprinkler system testing.

* Ensures the safe, clean and efficient operation of the facility to meet service standards

* Actively supports and participates in all safety initiatives in the facility

* Performs safety observations to coach employees on safety procedures

* Prevents associate incident and injury by overseeing accident investigations, assessing root cause analysis and implementing necessary improvements

Qualifications

* Bachelor's degree in Supply Chain, Business or related field, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

* At least 7-10 years' overall experience and experience in managing a 100,000+ sq ft warehouse/distribution center with total revenues up to 1m

* Experience with Warehouse Management Systems (Manhattan preferred)

* Working knowledge of Microsoft Office applications

* Working knowledge of warehouse / mechanical equipment

* Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary

* Ability to work in a fast…