Store Parts Professional

Position Overview

NAPA is a Parts Store and So much more! We are driven to have the best people on our team to get the right parts to the right place at the right time.

A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop. Looks up the parts application in catalogs or a POS system. Processes orders for customers with a high degree of accuracy, efficiency, and courtesy. Assists and advises customers on how to best meet their needs, often dealing with questions and problems of a highly technical nature.

Exhibits a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. Serves as a resource for advice to other store personnel.

• Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and quickly understanding customers’ needs.
• Maintains customer satisfaction by serving all customers, securing the right part, and resolving customer issues.
• Demonstrates professional attitude, conduct, and appearance.
• Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding the store’s pricing methods.
• Provides sales support functions by processing salespersons’ stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of store and displays.
• Participates in training as needed and required.
• Performs all other associated tasks as assigned by management.

• High School Diploma or equivalent, required.
• Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service.
• Functionally literate and capable of understanding and recognizing part numbers and line codes.
• Excellent communication and organizational skills.
• Enjoy working with people in a fast‑paced setting; able to work calmly under pressure.
• ASE Parts Specialist (automotive) certified.
• Working knowledge of the part of the city the store services and able to operate a vehicle equipped with a manual transmission.
• Available to work retail hours at any store location as assigned by management.

• Capable of operating TAMS point‑of‑sale system and cataloging.
• Able to use the adding machine and process cash, check, and credit card transactions.
• Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing.
• Able to work on feet for an entire assigned work shift.
• Capable of lifting and moving parts and boxes of up to 60 pounds.
• Able to repeatedly bend or stoop to floor‑level shelves and reach upper shelves (ten feet) with a stool or ladder when necessary.
• Able to move engine blocks, core barrels, and other heavy equipment with moving aids such as hand trucks, barrel dollies, hydraulic lifts, etc.

This position offers an hourly pay of $22.25, with progression to the top end of this range within 12 months of hire. Additional benefits include:

• Health Insurance:
  Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off:
  Vacation, personal days, holidays, sick days, and paternal leave.
• Employee stock purchase plan.
• Tuition reimbursement.
• Professional development opportunities.
• Wellness programs.

Outstanding health benefits and 401K; stable company;
Fortune 200 with a “family” feel; company culture that works hard yet takes care of employees; opportunity for multiple career paths and ongoing development with support from leaders and your team.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.