Warehouse Operations Manager

Overview

The Warehouse Operations Manager I is responsible for efficient day-to-day operation of the warehouse with particular emphasis on management of the warehouse personnel and implementation of warehouse action plans. This role manages a warehouse between 100,000 and 500,000 sq. ft. The role tracks and records equipment hours, ensures equipment maintenance schedules are followed, and conducts employee meetings. This position reports to the General Manager of the Distribution Center.

• Develop a strategic plan with the General Manager to ensure efficient and cost-effective operation and utilization of the facility
• Ensure efficient shipping and receiving work schedules to meet operational goals
• Direct the operations of warehouse supervisors and personnel
• Oversee all inbound and outbound shipments to ensure accuracy and timeliness
• Audit compliance of internal and external SOPs
• Ensure efficient use of equipment
• Review daily work objectives and determine productivity requirements for shift goals
• Partner with leaders to balance labor and ensure appropriate staffing levels for daily workload
• Match personnel skills and backgrounds to required work
• Conduct workload analysis relative to labor hours and equipment
• Plan long-term labor needs based on sales, forecasts, and historical data
• Make recommendations to the General Manager on programs to improve warehouse operations

• Understand how day-to-day decisions impact financial outcomes
• Be open to learning financial aspects of the business including budgeting, forecasting, reading GL, Flash, and P&L
• Run productivity and labor reports to analyze performance gaps

• Ensure daily pre-shift meetings cover previous productivity, operational problems, forecasting workload and other pertinent company information
• Ensure proper staffing and support hiring for all facility operations
• Ensure new employees are properly onboarded; complete required paperwork and follow a structured training schedule
• Produce and communicate department and individual performance goals for operational success
• Maintain good HR practices with direct reports, adhering to corporate and department policies and procedures
• Work with the General Manager and HR to resolve employee relation issues, discipline actions, problem resolution and terminations
• Provide feedback, coaching, guidance, and recognition to enhance others’ skill development
• Play an active role in employee development and talent selection
• Act as a role model for the department in support of corporate purpose, vision, and values
• Provide regular coaching and feedback on performance, prepare and present formal performance appraisals, and recommend and approve annual compensation increases
• Commit to self-development by staying current on information, tools, and systems
• Travel to other warehouses and participate in department or company meetings as necessary

• Ensure safe, clean, and efficient operation of the warehouse to meet service standards
• Actively support and participate in all safety initiatives
• Implement safety and sanitation schedules to comply with corporate, OSHA, FDA, AIB or ASI standards
• Perform safety observations and coach employees on safety procedures
• Implement necessary improvements to procedures and facilities to prevent recurring accidents
• Prevent associate incidents and injuries by overseeing investigations, root cause analysis and implementing improvements
• Manage equipment and coordinate maintenance with local vendors

• Bachelor’s Degree in Supply Chain, Business, or related field preferred
• 5+ years of supervisory experience in a warehouse or distribution environment
• Experience with Warehouse Management Systems (Manhattan preferred)
• Working knowledge of Microsoft Office applications
• Working knowledge of warehouse/mechanical equipment
• Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and willingness to obtain certification as needed
• Ability to work in a fast-paced environment
• Ability to handle changing priorities and use good judgment in stressful situations
• Experience with seasonal work forces a plus, but not required
• Experience with or desire…