Operations Manager, Fulfillment Operations

Location

400 Smoketree Plaza, North Aurora, IL 60542

Sunday - Thursday, 3:30pm - 1:00am, with flexibility as needed.

You will be responsible for managing staff, fostering a positive work environment, ensuring customer satisfaction and proper departmental operation. You will have a hands‑on approach and be committed to the expansion and success of the business by implementing strategies that increase productivity and enable the company to hit revenue goals. This role reports to the General Manager, Fulfillment Operations, and the backup for this role is the General Manager, Fulfillment Operations.

• Direct several operational aspects including distribution operations, customer service, human resources, and recruiting.
• Ensure that we meet and exceed our merchant’s expectations.
• Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility.
• Use data‑driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities.
• Hire, train, coach and motivate team members in your facility; you will be responsible for setting the team’s goals and managing them.
• Establish, follow and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements.
• Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs.
• Accountable for ensuring that all operational processes, including receiving, storage, handling and shipping, maintain the safety, quality and legality of products. Supports adherence to standard operating procedures and ensures timely escalation of any product‑related issues.
• Additional duties and responsibilities as necessary.

• 4+ years of leadership experience.
• Degree in Business, Operations, Supply Chain, General Management or related field, preferred.
• Experience with safety procedures within a distribution center environment.
• Established track record of taking ownership and delivering results.
• Understanding of Lean and Six Sigma.
• Ability to lift up to 50 lbs without restriction.
• Able to stand and walk continuously during and up to an 8‑10 hour shift.
• Able to bend, stoop, reach above, and push/pull frequently.

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package.
• See Our High-Performing Culture. Check us out on Instagram (@lifeatshipbob)

Ship Bob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position is $69,998 - $116,663. We target a salary range of $85,000 - $90,000 for this role. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on plans and in accordance with Company’s policies.

Building the world’s leading full‑stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means Ship Bob’s environment is not the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.

Learn more about our core values and how we perform at a high level in our day‑to‑day work on our Culture page ().

Ship Bob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid‑Market ecommerce merchants to provide them access to best‑in‑class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize Ship Bob’s proprietary warehouse management system for in‑house fulfillment, or take advantage of a hybrid solution across Ship Bob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia.

Ship…