Part-Time Financial Solutions Guide ; Teller

Where You Will Work

North Bend Branch: 2470 Tremont St., North Bend, OR 97459 (Branches).

The target hourly pay range for this position is $18.70 - $21.25. The full hourly pay range is $17.00 - $25.50.

• Additional $2.00 per hour bilingual differential for employees who can support members in a second language, subject to verification of strong grasp of financial terms in that language.
• Compensation decisions are based on relevant skills, experience, education, or training. Incentives are performance‑based and vary by role.

This position embodies Peak Credit Union’s mission of Investing in People and Championing Success by delivering exceptional member experiences with authenticity, care, and precision. Guided by our values of Authenticity, Boldness, Collaboration, Dignity, and Empathy, this role builds the foundation of lasting member relationships, helping individuals access financial tools, resources, and confidence needed to achieve their goals.

• Welcomes and engages members by greeting all visitors warmly, managing branch traffic with urgency to ensure minimal wait times and a positive experience, while remaining attentive to relationship‑building cues that support consultative sales conversations.
• Promotes credit union products and services by proactively identifying, referring, and originating opportunities to meet member needs, strengthening financial relationships, demonstrating sales acumen through effective discovery, confident product positioning, and closing skills, consistently meeting or exceeding assigned referral sales targets.
• Processes member transactions, accurately receives, processes, and posts deposits, withdrawals, transfers, and loan payments while maintaining complete and accurate transaction records.
• Resolves member inquiries and concerns, responds with professionalism and empathy, ensuring warm hand‑offs and timely follow‑up for full resolution, while recognizing opportunities to support the member’s financial well‑being.
• Makes outbound calls to members/customers to support outreach initiatives, relationship building, and organizational goals.
• Performs specialized financial functions, completes wire transfers and other complex transactions while ensuring compliance with established policies and procedures, and identifies opportunities where specialized products or services may benefit the member.
• Balances cash drawer and daily transactions; assists with vault balancing, dispenser maintenance, certifications, key assignments, and cash orders under management oversight.
• Records detailed notes on member interactions, complex situations, and transactions to ensure clear communication and consistent service delivery, capturing relevant sales insights to support follow‑up and relationship growth.
• Demonstrates professionalism and continuous learning by taking initiative to learn new systems, processes, and policies; completing required training; and maintaining a professional image while contributing positively to the team environment, including ongoing development of sales skills, product knowledge, and consultative techniques.
• Supports branch and organizational operations and provides staffing support as needed across locations and departments, and performs other duties as assigned to ensure operational excellence and continuity of service, while helping the branch achieve overall sales and growth objectives.
• All other duties as assigned.

Monday–Friday: 8:45 am – 5:45 pm and rotating Saturdays: 9:15 am – 1:45 pm. Part‑time 31 hours per week.

• Minimum one year of experience interacting with customers and handling cash, or an equivalent combination of work experience.

• Demonstrated skills including bilingual abilities, consultative sales skills to uncover member needs, tailor recommendations, and build lasting financial relationships.

• Ability to perform in an environment with frequent changes and competing demands.
• Open to feedback and responds with professionalism and dignity, delivering information to members and co‑workers.
• Ability to continuously learn and maintain knowledge of…